Live Chat Support-FullTime/PartTime

6 days, 6 hours ago
Part-time
Entry Level
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond to patient and client inquiries through the live chat platform in real time.
  • Provide accurate information about services, appointments, billing, and support.
  • Manage multiple live chat conversations simultaneously with speed and professionalism.
  • Log and document chat interactions accurately in the CRM system.
  • Identify and escalate urgent or unresolved issues to the appropriate team promptly.
  • Deliver a warm, professional patient experience in every chat interaction.
  • Follow company communication guidelines and service quality standards.
  • Adhere to HIPAA guidelines and patient confidentiality protocols at all times.

Requirements

  • Fast typing ability and strong written communication skills.
  • Professional and responsive customer service approach.
  • Ability to handle multiple chat conversations at once.
  • Accurate documentation and CRM data entry skills.
  • Ability to follow communication guidelines and service quality standards.
  • Strict adherence to HIPAA guidelines and patient confidentiality protocols.
  • Availability for full-time, part-time, or flexible hours.
  • Comfort working fully remote.
  • Evening and weekend shift availability is a plus.

Benefits

  • Competitive pay for both full-time and part-time schedules.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible shift options including evenings and weekends.
  • 100% remote work from anywhere.
  • Supportive team environment with ongoing coaching.
  • Clear career growth path within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bilingual Appointment Setter & Patient Coordinator

Winning Assistants Health Care Providers & Services

Part-time Bilingual Appointment Setter & Patient Coordinator for a healthcare client, handling patient scheduling, lead follow-up, and intake coordination for English- and Spanish-speaking patients.

CRM Cybersecurity HIPAA Instagram API
1 hour, 24 minutes ago

Call Centre Manager

Reef / Hire with Reef 11-50 Design Services

Call Centre Manager at a remote vehicle and automotive-focused company, responsible for leading customer care operations and end-to-end insurance claims handling to improve service quality, accuracy, and speed.

1 hour, 52 minutes ago

Customer Support Specialist

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Product Expert to provide customer support for businesses using its platform, helping resolve issues and answer product and setup questions across multiple communication channels.

DNS Salesforce
2 hours, 31 minutes ago

Shift Operations Coordinator - US Support

PerfectServe 251-1K Internet Software & Services

PerfectServe is hiring a Shift Operations Coordinator to lead day-to-day shift operations in a 24/7/365 support center that serves healthcare communication and scheduling customers.

2 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers