Email Support Specialist

2 days, 21 hours ago
Full-time
Entry Level
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond to patient and client email inquiries promptly and professionally.
  • Provide accurate information about services, appointments, billing, and general support.
  • Compose clear, empathetic, and well-structured email responses.
  • Track and manage open email tickets to ensure timely resolution.
  • Follow up with patients and clients to confirm issue resolution and satisfaction.
  • Escalate complex or sensitive inquiries to the appropriate department.
  • Document all email interactions accurately in CRM and support systems.
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines.

Requirements

  • Strong written communication skills with a professional and empathetic tone.
  • Excellent follow-through and attention to detail.
  • Ability to handle patient and client communications through email support channels.
  • Ability to manage open tickets and prioritize timely resolution.
  • Experience documenting interactions in CRM and support systems is preferred.
  • Familiarity with patient confidentiality requirements and HIPAA guidelines.
  • Availability for a full-time or part-time fully remote role.

Benefits

  • Competitive pay.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible scheduling options.
  • Supportive team environment and ongoing coaching.
  • Career growth opportunities within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

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