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Technical Support Specialist

3 weeks, 6 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript
Apply Now
Adept Consulting Services

Adept Consulting Services

Adept Consulting Services provides comprehensive, flexible, and cost-effective technology services and solutions aimed at enhancing profitability for government agencies, Fortune 1000 corporations, and mid-market organizations.

Internet Software & Services
51-250
Founded 1995
View All Jobs 6

Description

  • Monitor website availability, alerts, and notifications for 24/7 applications and respond to issues in real time.
  • Resolve technical problems directly or escalate them to the appropriate team when needed.
  • Support customer issues through clear communication and issue tracking.
  • Provide status updates and coordinate daily or weekly responsibilities with team leadership.
  • Perform quality assurance testing to help ensure products and applications are functioning correctly.
  • Analyze digital program performance and prepare standardized reports for internal and external use.
  • Support mobile devices, desktops, and laptops as part of the technical support function.
  • Assist with site architecture, testing, and support efforts alongside a larger team.
  • Work independently during non-traditional hours while maintaining dependable coverage.

Requirements

  • Experience with website monitoring, alert analysis, and escalation workflows.
  • Ability to support real-time and scheduled events and ensure automated communications are sent accurately.
  • Ability to work independently without direct supervision and handle multiple tasks with changing priorities.
  • Strong critical thinking, analytical, interpersonal, and problem-solving skills.
  • Understanding of basic user experience, information architecture, and website technologies including HTML, CSS, and JavaScript.
  • Content Management System (CMS) experience is preferred.
  • Ability to work a non-traditional shift schedule, including 3rd shift and one weekend per month on call.
  • U.S. residency is required, and U.S. permanent residency is required.
  • A clear criminal background is required.
  • PA state government experience or other government experience is helpful.

Benefits

  • Work-from-home position.
  • Laptop and communication tools are provided.
  • On-call weekend time accrues paid time off.
  • Long-term contract with career-building opportunities.
  • 401(k) retirement savings plan.
  • Dental insurance, health insurance, and vision insurance.
  • Paid time off and retirement plan.
  • STD/LTD and accidental dismemberment coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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