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Technical Support Specialist

2 months, 2 weeks ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript
Apply Now
Adept Consulting Services

Adept Consulting Services

Adept Consulting Services provides comprehensive, flexible, and cost-effective technology services and solutions aimed at enhancing profitability for government agencies, Fortune 1000 corporations, and mid-market organizations.

Internet Software & Services
51-250
Founded 1995
View All Jobs 6

Description

  • Monitor website activity, alerts, and notifications for issues that require resolution or escalation in real time.
  • Support customer issues through timely communication and problem-solving.
  • Provide support for mobile devices, desktops, and laptops.
  • Work with team leadership to review daily and weekly responsibilities and provide status updates on activities.
  • Perform quality assurance testing to help ensure applications and products work correctly.
  • Analyze digital program performance and prepare standardized reports for internal and external use.
  • Assist the larger team with architecting, building, testing, and supporting the site as needed.
  • Support scheduled events and ensure automated communications are distributed without error.

Requirements

  • Ability to work 3rd shift and a non-traditional schedule, including on-call coverage one weekend per month.
  • Must be dependable and able to work independently without direct supervision.
  • Must reside in the United States and have U.S. permanent residency.
  • Clear criminal background is required.
  • Experience supporting or monitoring websites, alerts, and real-time issues.
  • Understanding of basic user experience and information architecture.
  • Knowledge of website technologies including HTML, CSS, and JavaScript.
  • Content management system (CMS) experience is preferred.
  • Strong analytical, prioritizing, interpersonal, and problem-solving skills.
  • PA state government or other government experience is helpful.

Benefits

  • Work-from-home position.
  • Laptop and communication tools provided.
  • 401(k) and retirement plan.
  • Health insurance, dental insurance, and vision insurance.
  • Paid time off, including PTO accrued for one weekend of on-call duty per month.
  • STD/LTD coverage.
  • Accidental Dismemberment coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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