RemoteLeaf Logo
Log in Sign up

Technical Support Specialist

2 weeks, 6 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript
Apply Now
Adept Consulting Services

Adept Consulting Services

Adept Consulting Services provides comprehensive, flexible, and cost-effective technology services and solutions aimed at enhancing profitability for government agencies, Fortune 1000 corporations, and mid-market organizations.

Internet Software & Services
51-250
Founded 1995
View All Jobs 6

Description

  • Monitor website activity, alerts, and notifications for issues that require resolution or escalation in real time.
  • Support customer issues through timely communication and problem-solving.
  • Provide support for mobile devices, desktops, and laptops.
  • Work with team leadership to review daily and weekly responsibilities and provide status updates on activities.
  • Perform quality assurance testing to help ensure applications and products work correctly.
  • Analyze digital program performance and prepare standardized reports for internal and external use.
  • Assist the larger team with architecting, building, testing, and supporting the site as needed.
  • Support scheduled events and ensure automated communications are distributed without error.

Requirements

  • Ability to work 3rd shift and a non-traditional schedule, including on-call coverage one weekend per month.
  • Must be dependable and able to work independently without direct supervision.
  • Must reside in the United States and have U.S. permanent residency.
  • Clear criminal background is required.
  • Experience supporting or monitoring websites, alerts, and real-time issues.
  • Understanding of basic user experience and information architecture.
  • Knowledge of website technologies including HTML, CSS, and JavaScript.
  • Content management system (CMS) experience is preferred.
  • Strong analytical, prioritizing, interpersonal, and problem-solving skills.
  • PA state government or other government experience is helpful.

Benefits

  • Work-from-home position.
  • Laptop and communication tools provided.
  • 401(k) and retirement plan.
  • Health insurance, dental insurance, and vision insurance.
  • Paid time off, including PTO accrued for one weekend of on-call duty per month.
  • STD/LTD coverage.
  • Accidental Dismemberment coverage.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PerfectServe

Technical Support Specialist - US Remote

PerfectServe 251-1K Internet Software & Services

PerfectServe is hiring a Support Specialist for its 24/7/365 healthcare communications support team to help physicians, nurses, and administrators resolve application issues and manage scheduling and user workflows.

United States Full-time Junior Technical Support Engineer
$40k-$40k
5 hours, 24 minutes ago
Buyers Edge Platform

Technical Operations & Integration Workflow Specialist

Buyers Edge Platform 251-1K IT Services

Produce Alliance is hiring a remote Technical Operations & Integration Workflow Specialist to manage EDI, integration, and technical support intake while improving ticketing workflows and operational visibility.

Anywhere Full-time Mid Level Operations Specialist Technical Support Engineer
JIRA
10 hours, 10 minutes ago
SupportYourApp

(fluent French & English) Technical SaaS Support Specialist (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Technical Support Consultant to provide multilingual customer and technical support for global SaaS, software, or hardware clients in a remote, multicultural environment.

Portugal Belgium Bosnia and Herzegovina France Algeria Contract Junior Technical Support Engineer
CRM
14 hours, 11 minutes ago
Didomi

Technical Support Engineer

Didomi 51-250 IT Services

Didomi is hiring a Technical Support Engineer in Paris or remotely in Europe to help customers resolve technical issues across its consent, preference, integration, and API products while improving support operations and product feedback loops.

France Europe Contract Junior Technical Support Engineer
Google Analytics Java JavaScript Kotlin Objective-C Swift
15 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers