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Technical Support Specialist

2 weeks, 6 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript
Apply Now
Adept Consulting Services

Adept Consulting Services

Adept Consulting Services provides comprehensive, flexible, and cost-effective technology services and solutions aimed at enhancing profitability for government agencies, Fortune 1000 corporations, and mid-market organizations.

Internet Software & Services
51-250
Founded 1995
View All Jobs 6

Description

  • Monitor 24/7 website availability, alerts, and notifications, and respond in real time to resolve or escalate issues.
  • Support customer issues through timely communications and issue troubleshooting.
  • Provide support for mobile devices, desktops, and laptops.
  • Coordinate with team leadership on daily and weekly priorities and provide daily status updates.
  • Perform quality assurance testing to ensure applications and automated communications work correctly.
  • Analyze digital program performance and prepare standardized reports for internal and external use.
  • Assist with site architecture, build, testing, and support efforts as needed.
  • Work independently during non-traditional third-shift hours and on-call weekend coverage.
  • Predict potential issues and take proactive steps to prevent disruptions.

Requirements

  • Must be available for full-time third-shift work and one on-call weekend per month.
  • Must reside in the United States and be a U.S. permanent resident.
  • A clear criminal background is required.
  • Ability to work independently without direct supervision.
  • Ability to handle multiple tasks and shifting priorities in a fast-paced, deadline-driven environment.
  • Strong analytical, prioritizing, interpersonal, and problem-solving skills.
  • Understanding of website technologies including HTML, CSS, and JavaScript.
  • Basic understanding of user experience and information architecture.
  • Content Management System (CMS) experience is preferred.
  • PA state government or other government experience is helpful.

Benefits

  • Work-from-home position.
  • Laptop and communication tools provided.
  • On-call weekend coverage accrues PTO.
  • 401(k) and retirement plan.
  • Health insurance, dental insurance, and vision insurance.
  • Paid time off.
  • STD/LTD coverage.
  • Accidental dismemberment coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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