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Security and Infrastructure Engineer

1 month, 2 weeks ago
Canada
Full-time
Lead
Infrastructure Engineer
DevOps and Infrastructure
AWS Azure CI/CD CloudFormation Datadog LLM Secrets Management SIEM Terraform
Apply Now
Ada

Ada

Ada is the world’s leading customer service automation company, providing an AI-powered platform for efficient customer service interactions globally.

Professional Services
251-1K
Founded 2016
$196M raised
View All Jobs 6

Description

  • Architect, design, and operate security controls across cloud, network, identity, endpoint, and application layers.
  • Define cloud security reference architectures, threat models, and guardrails based on zero trust and least privilege principles.
  • Own security tooling across cloud-native services, SIEM, CSPM, CIEM, EDR, DLP, and vulnerability management platforms.
  • Build safety guardrails into the agentic AI platform so unsafe actions cannot reach customers.
  • Partner with product and engineering teams to make agent behavior secure by design and to review new features.
  • Stand up detection, alerting, and response capabilities integrated with Datadog and Sentry.
  • Automate security response and remediation using cloud-native automation, SOAR, and infrastructure as code.
  • Lead cloud security incident investigations and participate in security-relevant on-call.
  • Turn recurring security and infrastructure requests into self-serve tooling and embed security into CI/CD workflows.
  • Translate compliance, risk, and vendor security requirements into enforceable technical controls and support audits.

Requirements

  • 8+ years of experience in cloud, infrastructure, or security engineering roles.
  • Deep hands-on experience with at least one major cloud provider, preferably AWS; Azure experience is a plus.
  • Strong experience securing cloud IAM, networking, secrets management, and distributed systems at scale.
  • Experience with infrastructure as code such as Terraform or CloudFormation and with policy as code.
  • Experience building or operating detection and response systems, including SIEM, CSPM/CIEM, and cloud security monitoring.
  • Experience with or a strong point of view on securing LLM and agentic AI systems.
  • A track record of turning recurring security requests into self-serve tooling and reducing manual ticket queues.
  • Proven ability to translate compliance and risk requirements into technical implementations.
  • Strong communication skills with the ability to influence architecture decisions and mentor senior engineers.
  • Comfortable operating independently and owning long-term technical initiatives.
  • Familiarity with NIST SP 800-53, PCI DSS, CIS Benchmarks, and AWS Well-Architected frameworks is preferred.

Benefits

  • Unlimited vacation.
  • Comprehensive extended health, dental, vision, travel, and life insurance.
  • Wellness account.
  • Employee and family assistance plan.
  • Flexible work schedule.
  • Remote-first, in-person friendly work model.
  • Learning and development budget.
  • Work-from-home budget.

Interested in this position?

Apply directly on the company website

Apply Now

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