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Manager, Partner Operations

2 months ago
United States
Full-time
Senior
Operations Manager
Customer and Technical Support
Apply Now
Actionstep

Actionstep

Actionstep is a comprehensive legal business management platform for midsize law firms, offering a powerful cloud-based legal practice management system that automates routine legal processes, reduces administrative burdens, and provides tools for CRM,...

Internet Software & Services
51-250
Founded 2004
View All Jobs 6

Description

  • Lead, coach, and develop a global Partner Operations team, including performance management, prioritization, accountability, and professional development.
  • Set operational standards for communication, execution, consistency, and delivery across the function.
  • Support workload balancing, resource coordination, and operational decision-making for the team.
  • Act as a senior escalation point for partner, customer, and delivery-related issues and drive timely resolution.
  • Manage partner accountability, delivery risks, operational blockers, and implementation-related challenges.
  • Build strong working relationships with partners and internal stakeholders to support successful delivery outcomes.
  • Maintain tools and dashboards that provide visibility into partner onboarding, active engagements, escalations, and operational health.
  • Identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem.
  • Work with Partner Success to improve onboarding effectiveness, delivery coordination, operational consistency, and partner experience.
  • Support reporting, governance activities, operational reviews, and delivery visibility across the Services organization.

Requirements

  • 5+ years of experience in delivery operations, services operations, implementation management, partner operations, or similar customer-facing operational leadership roles.
  • Proven experience leading and developing partner, customer-facing, or operational teams in SaaS, technology, or professional services environments.
  • Experience managing escalations, operational risk, and complex stakeholder situations involving partners, customers, and cross-functional teams.
  • Strong experience coordinating operational delivery activities across multiple concurrent engagements and stakeholders.
  • Demonstrated ability to drive accountability, operational execution, and process consistency in fast-moving environments.
  • Strong communication, organizational, leadership, and problem-solving skills.
  • Experience working within partner-led implementation or channel delivery models, preferred.
  • Experience supporting geographically distributed teams, preferred.
  • Familiarity with implementation coordination, delivery governance, or operational enablement programs, preferred.
  • Experience in SaaS, legal technology, or professional services organizations, preferred.

Benefits

  • Robust medical, dental, and vision coverage.
  • 401(k) with company match.
  • Flexible working arrangements and PTO.
  • Take your birthday off.
  • Frequent team-building events.
  • Training and development opportunities.
  • Salary range of 140k-150k.

Interested in this position?

Apply directly on the company website

Apply Now

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