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UX Researcher

4 days, 4 hours ago
United States
Full-time
Mid Level
UX Researcher
Design and User Experience
Apply Now
Accela

Accela

Accela is the leading provider of productivity and civic engagement software solutions for local, state, and federal government agencies. Their platform offers cloud-based solutions for permitting, licensing, code enforcement, and service request manag...

Internet Software & Services
251-1K
Founded 1999
$234M raised
View All Jobs 8

Description

  • Plan, design, and conduct qualitative and quantitative user research studies across multiple product areas.
  • Lead usability testing efforts to evaluate product experiences and identify opportunities for improvement.
  • Analyze research findings and synthesize insights into actionable recommendations for product, design, and engineering teams.
  • Develop and maintain personas, journey maps, research reports, and other customer experience artifacts.
  • Partner with Product Managers and UX Designers to define research objectives and align studies with business and customer goals.
  • Conduct user interviews, surveys, contextual inquiries, and other research activities to understand customer needs and behaviors.
  • Communicate research findings through presentations, reports, workshops, and stakeholder discussions.
  • Advocate for user-centered design principles and promote research integration throughout the product development lifecycle.
  • Establish and maintain research best practices, methodologies, and repositories of customer insights.
  • Collaborate with cross-functional teams to ensure research findings are incorporated into roadmaps and design solutions.

Requirements

  • Bachelor's degree in HCI, Psychology, Cognitive Science, Human Factors, UX, Research, or a related field, or equivalent practical experience.
  • 3+ years of experience conducting UX research for software, SaaS, or digital products.
  • Experience planning and executing usability studies and other user research methodologies.
  • Strong analytical skills with the ability to synthesize complex findings into actionable insights.
  • Experience developing personas, journey maps, research reports, and customer experience artifacts.
  • Experience conducting user interviews, surveys, usability testing, and other qualitative and quantitative research methods.
  • Strong communication and presentation skills with the ability to influence cross-functional stakeholders.
  • Experience working collaboratively with Product Management, UX Design, and Engineering teams.
  • Experience supporting multiple product teams simultaneously in a fast-paced SaaS environment (preferred).
  • Experience conducting research for enterprise software or public-sector technology solutions (preferred).
  • Familiarity with accessibility standards and inclusive design principles (preferred).
  • Experience with research tools such as UserTesting, Dovetail, Maze, Qualtrics, UserZoom, or similar platforms (preferred).
  • Knowledge of service design, customer journey mapping, and experience strategy methodologies (preferred).
  • Experience establishing UX research processes and scaling research practices across an organization (preferred).
  • Up to 10% travel for customer research, team collaboration, workshops, conferences, and business needs.

Benefits

  • Annual base salary range of $120,000-$130,000.
  • Eligibility for an annual discretionary bonus target.
  • Flexible time off.
  • Comprehensive medical, dental, and vision insurance plans.
  • Family planning benefits.
  • 401(k) retirement savings plan with company match.
  • Health savings account with company contributions.
  • Flexible spending account.
  • Life, accident, and disability coverage.
  • Business travel insurance.
  • Employee assistance programs and other well-being benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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