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Senior UX/CX Designer – Experience Strategy & Research

4 hours, 28 minutes ago
United States
Full-time
Senior
Product Designer (UI/UX)
Design and User Experience
Agile Design Systems Figma Prototyping Sketch UX Design
Apply Now
Blueprint Technologies

Blueprint Technologies

Blueprint Technologies specializes in delivering tailored business management and IT solutions that optimize cloud spending, enhance productivity, and drive innovation across various industries, including manufacturing, retail, finance, and healthcare.

Internet Software & Services
251-1K
Founded 2013
View All Jobs 16

Description

  • Lead strategic customer experience and user experience initiatives from discovery through delivery.
  • Translate customer insights, business objectives, and research findings into actionable experience strategies.
  • Create and maintain design artifacts such as journey maps, service blueprints, personas, user scenarios, task flows, wireframes, storyboards, and creative briefs.
  • Apply design systems, content frameworks, navigation models, UI patterns, and industry best practices.
  • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs.
  • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods.
  • Synthesize research findings and connect customer insights to strategic design recommendations.
  • Facilitate live and virtual design thinking workshops with cross-functional teams and stakeholders.
  • Build partnerships across teams to champion a customer-centric approach and drive alignment around future-state experiences.
  • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts.

Requirements

  • Bachelor’s degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field plus 6+ years of experience in product or service design, or a master’s degree in a related field plus 6+ years of experience, or an equivalent combination of education and directly relevant experience.
  • 8+ years of product or service design experience is strongly preferred.
  • Proficiency with design tools such as Figma, Adobe Photoshop, Adobe Illustrator, and Sketch.
  • 3–4+ years of hands-on UX research experience, including planning research studies, conducting interviews, gathering contextual insights, and synthesizing findings into design recommendations.
  • Experience independently conducting user research with minimal oversight.
  • Expertise in Customer Experience (CX) Design and Design Thinking methodologies.
  • Demonstrated ability to combine UX research and UX design responsibilities in a single role.
  • Strong communication, presentation, facilitation, and storytelling skills.
  • Experience creating strategic design deliverables beyond visual interface design.
  • Preferred experience delivering customer-facing solutions through an end-to-end design process.
  • Preferred experience conducting one-on-one customer or user interviews.
  • Preferred experience planning, facilitating, and leading in-person and virtual Design Thinking workshops.
  • Preferred experience within the technology industry and/or enterprise (B2B) environments.
  • Advanced proficiency with Figma, Photoshop, Illustrator, and Sketch is preferred.
  • Preferred experience creating executive-ready design and strategy deliverables, including strategic experience frameworks.

Benefits

  • Anticipated salary range of $45 to $48 USD/hour for candidates based in Washington State.
  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401(k) program.
  • Competitive PTO offerings.
  • Parental leave.
  • Opportunities for professional growth and development.
  • Remote work location.

Interested in this position?

Apply directly on the company website

Apply Now

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