Enrollment Coordinator

3 hours, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Accel Schools

Accel Schools

Accel Schools is a K-12 education management organization that partners with communities nationwide to create safe and supportive learning environments, offering personalized educational practices to foster the social and academic growth of students fr...

Education Services
251-1K
Founded 2015

Description

  • Provide customer service and support to current and prospective families.
  • Respond to inquiries and information requests by phone, email, and text using provided processes and materials.
  • Make daily outbound calls to contact interested students and parents.
  • Conduct phone or video appointments to assess family needs, school fit, and potential enrollment challenges.
  • Schedule school tours for prospective families.
  • Provide accurate and up-to-date information on registration requirements, school programs, and enrollment procedures.
  • Document all student and family interactions in the CRM system.
  • Assist with re-enrollment training, new employee training, and onboarding for the enrollment team.
  • Serve as an initial point of contact for enrollment and registration activities in the assigned region.
  • Build relationships with remote team members, schools, and community partners, and support enrollment events and cross-promotional efforts.

Requirements

  • Bilingual candidates preferred.
  • Must work PST hours.
  • Ability to learn quickly and work in a remote environment.
  • Excellent relationship-building, communication, and phone presentation skills.
  • Strong problem-solving, time management, and organizational skills.
  • Solutions-oriented with strong follow-up ability.
  • Positive work ethic and ability to work in a diverse educational setting.
  • Ability to adapt to changing assignments and multiple priorities.
  • Strong proficiency with MS Office, contact management database systems, Gmail, and other software programs.
  • Must pass federal, state, and local background checks as required by the state.

Benefits

  • Starting salary of $43,000–$48,000 annually.
  • Paid time off.
  • Retirement contributions.
  • Medical, dental, and vision insurance.
  • Employee Assistance Program.
  • Optional basic life and AD&D insurance, plus voluntary life insurance for employee, spouse, and child.
  • Voluntary short-term and long-term disability insurance.
  • Discounted childcare at Early Learning Academies locations.
  • Career advancement opportunities across Accel Schools and its network of 4,000+ instructors and education professionals.

Interested in this position?

Apply directly on the company website

Apply Now

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