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(Sr.) Family Support Educator, Mid-Atlantic

2 hours, 52 minutes ago
United States
Full-time
Senior
Academic Advisor
Customer and Technical Support
HIPAA
Apply Now
Acadia Pharmaceuticals

Acadia Pharmaceuticals

Acadia Pharmaceuticals, with over 30 years of experience, pioneers essential therapies for Parkinson's disease psychosis and Rett syndrome, while focusing on addressing negative symptoms in various disorders.

Pharmaceuticals
251-1K
Founded 1993
$101M raised
View All Jobs 15

Description

  • Provide disease-state, product, and therapy-management education to patients, caregivers, and care team members using consumer-friendly language.
  • Serve as an ongoing resource to assess individual patient and caregiver needs and provide appropriate education and support throughout the treatment journey.
  • Engage with caregivers before, during, and after therapy initiation through in-person, telephonic, and virtual interactions.
  • Collaborate with cross-functional partners across Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other teams within the assigned territory.
  • Share field insights with internal stakeholders to help develop tools and resources that close educational gaps and improve therapy management.
  • Maintain deep knowledge of Rett disease state, Acadia products, customer support programs, hub and patient assistance programs, and ambassador speaker programs.
  • Moderate, lead, and present caregiver speaker programs and participate in community events as needed.
  • Provide in-service education to physician offices about the Family Support Educator role and available patient support resources.
  • Identify and pursue leadership, mentorship, and development opportunities within the Family Support Educator team and broader organization.
  • Ensure all activities comply with applicable laws, regulations, policies, and Acadia values.

Requirements

  • Bachelor’s degree preferred, with an emphasis in life sciences; RN, MSN, or MBA is a plus.
  • For Family Support Educator: 5+ years of relevant healthcare or pharmaceutical experience, including at least 2 years in patient support or education.
  • For Senior Family Support Educator: 8+ years of relevant healthcare or pharmaceutical experience, including at least 5 years in patient support or education.
  • Clinical experience in hospital nursing, social work, patient advocacy, rare disease, neurology, or pediatrics may be considered equivalent.
  • Rare disease, product launch, advocacy, Medicaid, and Medicare expertise strongly preferred.
  • Strong background and understanding of the healthcare field environment.
  • Experience in patient/caregiver education, account management, advocacy, and provider-office or pharmaceutical support programs preferred.
  • Demonstrated success in cross-functional collaboration and leading without authority.
  • Strong patient-centric mindset with high emotional intelligence, empathy, and empathetic listening skills.
  • Excellent written and verbal communication, presentation, organizational, time management, and computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
  • Ability to manage expenses within allocated budgets and adapt to change.
  • Ability to travel up to 70%, depending on territory.
  • Must meet local, state, and federal vaccination requirements for in-person field coaching, customer visits, and event attendance.

Benefits

  • Competitive base salary of $124,000 to $155,000 USD.
  • Eligible for discretionary bonus and equity awards based on individual and organizational performance.
  • Competitive base, bonus, new hire, and ongoing equity packages.
  • Medical, dental, and vision insurance.
  • Employer-paid life, disability, business travel, and EAP coverage.
  • 401(k) plan with a fully vested 1:1 company match up to 5%.
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in.
  • 15+ vacation days, 13–15 paid holidays, and 10 days of paid sick time.
  • Paid parental leave and tuition assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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