RemoteLeaf Logo
Log in Sign up

Retention Specialist

1 hour, 16 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Medical Guardian

Medical Guardian

Medical Guardian is a leading provider of medical alert systems and monitoring devices, offering security and independence to individuals at home and on the go. With a focus on personalized care and exceptional customer service, Medical Guardian empowe...

Health Care Providers & Services
51-250
Founded 2006
View All Jobs 4

Description

  • Handle inbound and outbound calls with urgency, care, and professionalism.
  • Empathize with customers and help resolve outstanding issues.
  • Renegotiate agreement terms as part of retention efforts.
  • Use active listening and ownership to prevent voluntary disconnect requests.
  • Manage inbound emails and phone calls related to customer concerns.
  • Execute, monitor, and coordinate repricing for designated customers.
  • Communicate clearly in both oral and written form.
  • Identify customer needs and provide solutions and follow-up within required time limits.
  • Make independent decisions to resolve customer issues and concerns.
  • Consistently achieve sales targets while managing multiple tasks with strong attention to detail.

Requirements

  • Must be legally authorized to work in the United States without employer sponsorship now or in the future.
  • Permanent residency required in one of these states: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, or TX.
  • Pass background/employment history investigation and drug screening.
  • Experience in a call center environment with a passion for generating sales.
  • Ability to build rapport and meet customer needs in a sincere and ethical manner.
  • Competitive spirit with a history of meeting and exceeding sales goals.
  • Computer proficiency with the ability to multitask.
  • Strong voice communication skills, problem-solving ability, and time management skills.
  • Coachable, goal-driven, and detail-oriented with the ability to handle multiple tasks.
  • Weekend rotation availability and ability to work Monday through Friday, 11:30 a.m. to 8:00 p.m. EST.

Benefits

  • Fully remote work from home with laptops and headsets provided.
  • Comprehensive paid sales training program.
  • Fully commission-based pay with uncapped earning potential.
  • Health care plan including medical, dental, and vision coverage.
  • Paid time off, including vacation and public holidays.
  • Short-term and long-term disability coverage.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Horace Mann

VP Customer Care & Contact Center Shared Services

Horace Mann 1K-5K Insurance

Horace Mann is seeking a Vice President of Customer Care & Contact Center Shared Services to lead customer servicing operations and enterprise service modernization across Personal Lines and Life & Retirement.

Anywhere Full-time Executive Customer Success Operations Manager
$150k-$210k
12 minutes ago
Sumo Logic

Talent Pipeline - Technical Support & Customer Success

Sumo Logic 251-1K Internet Software & Services

Sumo Logic is seeking future candidates for customer support, customer success, renewal, and technical support roles in India to help customers succeed across its cloud-native SaaS platform.

India Full-time Mid Level Customer Success
AWS Azure Bash CRM Datadog Docker Elasticsearch GCP Kubernetes PowerShell Python Salesforce SIEM Splunk SQL TCP/IP
27 minutes ago
HighLevel

Sr. Customer Retention Specialist

HighLevel 251-1K Internet Software & Services

HighLevel is hiring a remote Sr. Customer Retention Specialist to handle complex customer interactions, resolve escalations, and improve retention outcomes for its AI-powered sales and marketing platform.

United States Full-time Mid Level Customer Success
1 hour, 10 minutes ago
Connecteam

Expansion SDR - XDR

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring an Expansion SDR (XDR) to work with existing US customers and drive expansion by booking qualified demos for the Account Management team.

United States Full-time Junior Business Development Customer Success
$60k-$80k
1 hour, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers