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Retention Specialist

1 week, 5 days ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Medical Guardian

Medical Guardian

Medical Guardian is a leading provider of medical alert systems and monitoring devices, offering security and independence to individuals at home and on the go. With a focus on personalized care and exceptional customer service, Medical Guardian empowe...

Health Care Providers & Services
51-250
Founded 2006
View All Jobs 3

Description

  • Handle inbound and outbound calls with urgency, care, and professionalism.
  • Empathize with customers and help resolve outstanding issues.
  • Renegotiate agreement terms as part of retention efforts.
  • Use active listening and ownership to prevent voluntary disconnect requests.
  • Manage inbound emails and phone calls related to customer concerns.
  • Execute, monitor, and coordinate repricing for designated customers.
  • Communicate clearly in both oral and written form.
  • Identify customer needs and provide solutions and follow-up within required time limits.
  • Make independent decisions to resolve customer issues and concerns.
  • Consistently achieve sales targets while managing multiple tasks with strong attention to detail.

Requirements

  • Must be legally authorized to work in the United States without employer sponsorship now or in the future.
  • Permanent residency required in one of these states: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, or TX.
  • Pass background/employment history investigation and drug screening.
  • Experience in a call center environment with a passion for generating sales.
  • Ability to build rapport and meet customer needs in a sincere and ethical manner.
  • Competitive spirit with a history of meeting and exceeding sales goals.
  • Computer proficiency with the ability to multitask.
  • Strong voice communication skills, problem-solving ability, and time management skills.
  • Coachable, goal-driven, and detail-oriented with the ability to handle multiple tasks.
  • Weekend rotation availability and ability to work Monday through Friday, 11:30 a.m. to 8:00 p.m. EST.

Benefits

  • Fully remote work from home with laptops and headsets provided.
  • Comprehensive paid sales training program.
  • Fully commission-based pay with uncapped earning potential.
  • Health care plan including medical, dental, and vision coverage.
  • Paid time off, including vacation and public holidays.
  • Short-term and long-term disability coverage.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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