Manager, Professional Services Deployment

2 hours, 36 minutes ago
Full-time
Lead
Project and Program Management
Abnormal AI

Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services
Founded 2018

Description

  • Lead a team of consultants and support their professional growth, mentorship, and project success.
  • Provide coaching and career guidance aligned with both employee aspirations and organizational needs.
  • Set clear objectives, give constructive feedback, and maintain team accountability.
  • Ensure project deliverables meet quality standards and agreed timelines to support customer satisfaction.
  • Coordinate resources to balance team capacity with project demands.
  • Facilitate effective communication within the team and across the organization.
  • Collaborate with cross-functional teams and stakeholders to align on goals and deliver successful outcomes.
  • Continuously identify and implement workflow improvements to increase team efficiency.
  • Develop and execute plans and processes that improve operational success and business outcomes.
  • Support strategic hiring efforts by aligning recruitment with long-term organizational goals.

Requirements

  • 3+ years of experience leading a team or managing direct reports.
  • Experience inspiring, mentoring, and guiding teams toward shared goals.
  • Proficiency in performance management, including setting expectations and providing constructive feedback.
  • Strong communication skills with the ability to communicate clearly, transparently, and consistently.
  • Exceptional emotional intelligence and client relationship management skills.
  • Experience managing complex client-facing projects with quality, timeline, and expectation management.
  • Strong understanding of professional services delivery and the customer lifecycle.
  • Experience working across teams or departments in a fast-paced environment.
  • Analytical and creative thinking to identify challenges and implement solutions.
  • Ability to adapt to changing priorities, handle ambiguity, and stay composed under pressure.

Benefits

  • Base salary range of $124,700 to $179,300 USD.
  • Eligibility for bonus or incentive compensation.
  • Eligibility for equity.
  • Comprehensive benefits package.

Interested in this position?

Apply directly on the company website

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