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Senior Director, Marketplace Strategy

5 days, 18 hours ago
United States
Full-time
Executive
Product Strategist
Product Management
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 37

Description

  • Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency.
  • Own job routing and allocation logic, balancing geography, urgency, performance, fairness, and quality.
  • Establish and evolve pay and pricing models that support customer competitiveness and sustainable earnings for process servers.
  • Design and manage incentive programs that drive speed, accuracy, and consistency.
  • Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools.
  • Own core marketplace performance metrics such as utilization, time-to-placement, completion rates, and cost efficiency.
  • Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust.
  • Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives.
  • Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights.
  • Ensure clear communication of marketplace logic and changes across internal teams and the broader network.

Requirements

  • Experience leading strategy in marketplaces, gig economy platforms, logistics, or similar complex systems.
  • Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design.
  • Demonstrated ability to drive measurable business outcomes and influence user behavior.
  • Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed.
  • Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes.
  • Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams.
  • Comfort operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps.
  • Strategic thinker with a bias toward action and strong problem-solving skills.
  • Experience building or scaling systems in early- or growth-stage environments preferred.
  • Strong communication skills with the ability to clearly explain complex concepts and strategies.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, plus 7 paid company holidays and 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health care reimbursement FSA and dependent care FSA.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Growth opportunities.
  • Remote schedule, Monday through Friday, 8am to 5pm.
  • Salary range of $102,000 to $120,000, depending on location, education, skills, experience, and performance.

Interested in this position?

Apply directly on the company website

Apply Now

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