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Senior Director, Marketplace Strategy

1 week, 2 days ago
United States
Full-time
Executive
Product Strategist
Product Management
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 27

Description

  • Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency.
  • Own job routing and allocation logic, optimizing for geography, urgency, performance, fairness, and quality.
  • Establish and evolve pay and pricing models that balance customer competitiveness with sustainable earnings for process servers.
  • Design and manage incentive programs that drive speed, accuracy, and consistency.
  • Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools.
  • Own core marketplace performance metrics such as utilization, time-to-placement, completion rates, and cost efficiency, and drive continuous improvement.
  • Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust.
  • Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives.
  • Partner with data teams to improve forecasting, coverage planning, and marketplace insights.
  • Communicate marketplace logic and changes clearly across internal teams and to the broader network.

Requirements

  • Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems.
  • Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design.
  • Demonstrated ability to drive measurable business outcomes and influence user behavior.
  • Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed.
  • Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes.
  • Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams.
  • Comfort operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps.
  • Strategic thinker with a bias toward action and strong problem-solving skills.
  • Experience building or scaling systems in early- or growth-stage environments preferred.
  • Strong communication skills with the ability to clearly explain complex concepts and strategies.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays and 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health care reimbursement and dependent care flexible spending accounts.
  • Employee Assistance Program, pet insurance, and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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