RemoteLeaf Logo
Log in Sign up

Customer-Facing Dispatch Specialist

1 hour, 4 minutes ago
United States
Full-time
Junior
Operations Specialist
Sales and Business Development
CRM
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 37

Description

  • Monitor the internal task board for aging unclaimed jobs and assign them by contacting process servers through phone, text, email, and map-based tools.
  • Resolve missing or incomplete order information that prevents jobs from being claimed, and escalate blockers when needed.
  • Track recurring dispatch issues, report trends in stuck jobs, and escalate problems to the appropriate teams.
  • Review unclaimed zip codes and coordinate with servers and recruiters to improve area coverage and identify gaps.
  • Notify recruiters about locations that need additional coverage due to volume spikes, poor local performance, or reliance on offline vendors or sheriff service.
  • Maintain proactive customer communication to manage expectations, support satisfaction, and encourage renewals.
  • Collect customer feedback and share it with Sales and Operations to improve proposals, service levels, and the customer experience.
  • Maintain accurate notes and documentation in internal systems to support data quality, sales insights, and operational decisions.
  • Monitor KPIs for on-time dispatch, aging jobs, response times, customer satisfaction, and revenue opportunities.
  • Contribute to process improvements that reduce cycle times and increase efficiency.

Requirements

  • 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role.
  • Strong organizational skills with the ability to manage high-volume tasks and shifting priorities.
  • Excellent verbal and written communication skills.
  • Ability to analyze information, identify roadblocks, and escalate issues appropriately.
  • Comfort navigating digital tools, internal platforms, and map-based systems; CRM or sales/operations tool experience is a plus.
  • Ability to work independently while contributing to team goals with reliability, consistency, and high accuracy.
  • Sales-minded approach with comfort recognizing revenue opportunities and collaborating with Sales.
  • Customer-facing demeanor with a proactive, problem-solving attitude and the ability to stay calm under pressure.
  • Ability to work remotely with self-discipline and strong time-management skills.
  • Full-time availability, Monday through Friday, 8am–5pm CST.
  • Kansas-based remote work location.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Starting pay of $15.00–$20.00 per hour, depending on experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Anduril Industries

Senior Manufacturing Engineer

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a manufacturing process engineer for its AIRS team to improve and scale production of cooled infrared imaging systems used in mission-critical applications.

United States Full-time Senior Operations Specialist
$111k-$147k
4 minutes ago
TechnologyAdvice

Delivery Coordinator

TechnologyAdvice 251-1K Media

TechnologyAdvice is hiring a remote-first Delivery Coordinator in the Philippines to support delivery operations and client success by managing campaign execution, lead delivery, and administrative coordination.

Philippines Full-time Entry Level Operations Specialist
$0k-$1k
Agile CRM Salesforce
4 minutes ago
Backblaze

Startup Ecosystem Associate

Backblaze 251-1K IT Services

Backblaze is seeking a Startup Ecosystem Associate to support the operations and growth of its Flamethrower Startup Program, helping onboard founders, manage program workflows, and strengthen relationships across the startup ecosystem.

United States Full-time Junior Operations Specialist Project Coordinator
$105k-$131k
CRM HubSpot Salesforce
20 minutes ago
Dataiku

Partner Sales Manager - Intern - 6 Months

Dataiku 251-1K Internet Software & Services

Dataiku is seeking a Partner Sales Manager Intern to support partner operations, communications, and onboarding across its enterprise AI partnerships ecosystem.

France Internship Entry Level Operations Specialist Partnerships Manager
AWS Databricks Machine Learning Salesforce Snowflake
20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers