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Court Support Specialist

2 days, 5 hours ago
United States
Full-time
Junior
Paralegal
Customer and Technical Support
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 12

Description

  • Contact courts regarding individual orders, filing statuses, and operational updates.
  • Answer questions and resolve issues involving existing orders.
  • Communicate professionally with court personnel, attorneys, customers, and process servers by phone, email, chat, and other channels.
  • Process documents, enter updates and notes, and complete data-entry tasks in the Skye application.
  • Manage incoming and outgoing calls from courts and customers.
  • Relay current court information to process servers and customers.
  • Navigate court dockets and websites, download documents, and import them into internal systems.
  • Identify root causes and process inefficiencies with team members.
  • Perform other related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • At least 1 year of customer support, call-center, retail, or other customer-facing service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work effectively in a remote environment using Teams, Zoom, Outlook, and chat tools.
  • Proficiency with Microsoft Office, including Outlook, Teams, Excel, and Word.
  • Experience working with online fax systems and manipulating PDF documents.
  • Ability to complete repetitive data-entry tasks accurately.
  • Ability to read, write, and speak English.
  • Quick learner with willingness to develop new skills.

Benefits

  • $15.00 per hour.
  • Full-time, Monday–Friday schedule.
  • Remote work opportunity for candidates located in Kentucky.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays annually.
  • Life, AD&D, and long-term disability insurance.
  • Health care and dependent care flexible spending accounts.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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