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Level 2 Product Support Engineer

1 day, 14 hours ago
India
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Bash Datadog GCP Grafana JSON Linux MySQL PostgreSQL Postman Python REST API SQL
Apply Now
3Pillar Global

3Pillar Global

3Pillar Global is an innovative product development company that builds breakthrough software products to power digital businesses. They offer a range of services including product strategy, management, user experience design, and software engineering ...

Internet Software & Services
1K-5K
Founded 2006
$26M raised
View All Jobs 54

Description

  • Investigate, triage, and resolve complex technical issues escalated from Tier 1 support.
  • Analyze logs, databases, and system behavior to identify root causes.
  • Act as a liaison between customers, engineering, and product teams on bugs, feature requests, and system behavior.
  • Document resolutions, workarounds, and diagnostic processes to improve support workflows and knowledge sharing.
  • Monitor system alerts and customer tickets to proactively address platform issues.
  • Contribute to internal tools, automation, and scripts that improve support efficiency and reduce resolution time.
  • Advocate for customer needs and ensure timely follow-through on issues and feature enhancements.

Requirements

  • 4+ years of experience in technical support or DevOps with customer-facing responsibilities.
  • Strong knowledge of Linux systems, including command-line use, log analysis, and system debugging.
  • Experience working in ad tech platforms such as DSPs and SSPs.
  • Proficiency in querying databases such as SQL, Postgres, or MySQL.
  • Understanding of advertising technology concepts, including ad serving, programmatic bidding, pixels, tracking, and reporting.
  • Proven ability to manage and resolve customer issues with a strong focus on customer satisfaction.
  • Exceptional communication and interpersonal skills for working with customers and cross-functional teams.
  • Ability to manage multiple priorities, work under pressure, and respond quickly in a fast-paced environment.
  • Familiarity with APIs such as REST/JSON and tools like Postman for testing (preferred).
  • Exposure to scripting or automation such as Bash or Python (preferred).
  • Experience with cloud platforms, especially Google Cloud Platform including Compute Engine, BigQuery, and Stackdriver (preferred).
  • Experience with monitoring and logging tools such as Datadog, Grafana, or Stackdriver (preferred).

Benefits

  • Flexible work environment with remote-first options.
  • Global team with cross-cultural collaboration opportunities.
  • Generous time off.
  • Fitness offerings.
  • Mental health plans, depending on country.
  • Well-being-focused company culture.
  • Career growth and development opportunities across projects, offerings, and industries.

Interested in this position?

Apply directly on the company website

Apply Now

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