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Lead Service Designer - Contractor

4 hours, 23 minutes ago
Romania
Contract
Lead
Design Lead
Product Management
Agile Prototyping UX Design
Apply Now
3Pillar Global

3Pillar Global

3Pillar Global is an innovative product development company that builds breakthrough software products to power digital businesses. They offer a range of services including product strategy, management, user experience design, and software engineering ...

Internet Software & Services
1K-5K
Founded 2006
$26M raised
View All Jobs 60

Description

  • Lead end-to-end service design across complex, multi-channel environments.
  • Define and frame complex service-level problem spaces that balance user needs, business objectives, and operational constraints.
  • Create service blueprints and journey maps that connect customer experiences with backstage processes and systems.
  • Support client transformation initiatives by improving fragmented experiences across the organization.
  • Apply systems thinking to identify dependencies and risks across interconnected products and teams.
  • Partner with executive leaders and cross-functional teams to drive alignment and influence decisions using research-backed insights.
  • Use research, prototyping, and performance data to validate service concepts and improve service quality.
  • Design scalable service architectures and operational frameworks across client touchpoints.
  • Mentor team members and help evolve service design standards, tools, and methodologies.
  • Manage the full design lifecycle from discovery through implementation to ensure feasible and measurable outcomes.

Requirements

  • At least 5 years of experience in a client-facing UX position.
  • At least 3 years of consulting experience.
  • Experience working with complex digital products, business logic, processes, and a variety of clients.
  • Experience in organizational leadership and influencing teams and executive leaders.
  • Strong problem-solving ability and a hands-on, roll-up-your-sleeves mindset.
  • Entrepreneurial spirit with the ability to see the bigger picture among the details.
  • Experience working with global teams.
  • Highly culturally aware.
  • Experience facilitating workshops.
  • Highly empathetic and collaborative relationship-builder able to work with mid- to senior-level stakeholders.
  • Strong communication skills, including the ability to explain, persuade, and distill large amounts of information into clear, concise messages.
  • Practical knowledge and experience in Agile practices and Lean methodologies.
  • Experience working directly with US clients on mission-critical engagements.
  • English fluency for daily work in a global team environment.

Benefits

  • Flexible work environment with office, home, or hybrid options.
  • Remote-first approach from interviews through onboarding.
  • Opportunity to work on a global team and learn from top talent across cultures.
  • Wellbeing-focused company culture with dedicated annual time for wellbeing.
  • Fitness offerings.
  • Mental health plans, country-dependent.
  • Generous time off.
  • Accelerated career growth and development opportunities across projects, offerings, and industries.

Interested in this position?

Apply directly on the company website

Apply Now

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