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Copilot Admin and Support - Managed Services

3 weeks, 1 day ago
Philippines
Full-time
Junior
Systems Administrator
DevOps and Infrastructure
Active Directory Azure PowerShell
Apply Now
3Cloud

3Cloud

3Cloud is a Microsoft Azure consulting firm founded by former Microsoft executives, providing expert cloud services for digital transformation and business success.

Internet Software & Services
251-1K
Founded 2016
View All Jobs 37

Description

  • Provide user support for Copilot-related tickets, access issues, troubleshooting, and product bugs across M365 apps and browsers.
  • Investigate and resolve permission, data access, tenant, policy, VDI, network, mailbox, and workbook-related Copilot issues.
  • Work with Microsoft and other channel partners on product bugs, workarounds, and issue resolution.
  • Assign and revoke Copilot licenses and monitor license utilization and consumption.
  • Support onboarding and offboarding scenarios by validating Entra ID roles and group membership.
  • Provide prompt coaching, best practices, and support for new Copilot use cases and feature adoption.
  • Support champions and power users while tracking user experience, feedback, and adoption blockers.
  • Maintain Copilot known-issues trackers, FAQs, knowledge base articles, training content, and governance updates.

Requirements

  • Bachelor’s degree in Computer Science or a related field.
  • 1-3 years of experience supporting M365 environments in an MSP environment.
  • Experience in a 24x7 managed services hosted service company or Network Operations Center environment.
  • Experience with ITIL processes and ITSM systems for Incident and Change Management.
  • Experience with M365 Copilot.
  • Experience with M365 Prompt Engineering.
  • Experience with M365 Administration.
  • Hands-on experience with Microsoft Intune, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Defender, Teams, SharePoint Online, OneDrive for Business, and Power Apps.
  • Hands-on experience with MECM, EOP, MDM, MAM, Conditional Access, MFA, and PIM.
  • Experience with Azure native services such as Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, and Microsoft Defender for Cloud.
  • Operational knowledge of PowerShell and KQL.
  • Experience with Azure-based deployments and migrations or other cloud platforms is a plus.
  • Microsoft certifications are highly preferred.
  • Strong verbal and written communication skills.
  • Strong analytical, troubleshooting, documentation, and problem-solving skills with excellent attention to detail.
  • Ability to work in a fast-paced, rapidly changing environment.
  • Client relationship skills and experience managing vendors.

Benefits

  • Full-time employment.
  • Remote role based in the Philippines.
  • Open and inclusive hiring approach that encourages candidates to apply even if they do not meet every requirement.
  • No visa sponsorship available at this time.

Interested in this position?

Apply directly on the company website

Apply Now

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