Solution Deployment Manager

1 week, 5 days ago
Full-time
Senior
Project and Program Management
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Manage all phases of the implementation lifecycle from sales turnover and kickoff through go-live.
  • Translate client use cases, requirements, and organizational structure into platform setup and architecture.
  • Drive project management across multiple customer implementations.
  • Facilitate integrations, APIs, and third-party app configurations and troubleshooting.
  • Guide customers through onboarding to ensure successful deployment of their learning platform.
  • Own and support a portfolio of existing clients while starting new client onboardings.
  • Develop repeatable and scalable processes to improve delivery quality.
  • Contribute best practices and lessons learned to the internal knowledge base.
  • Work with the partner ecosystem to enhance services offered to clients.
  • Support and coach team members as needed during implementation work.

Requirements

  • Minimum 5 years of professional consulting experience, preferably in a customer-facing role such as Technical Account Manager, Implementation Consultant, or Pre-sales Consultant.
  • Previous deployment experience with SaaS products, ideally in HR-related environments.
  • Experience working with APIs, SSO configuration, and troubleshooting.
  • Solution-oriented and client-first mindset.
  • Ability to adapt communication for both highly technical and non-technical stakeholders.
  • Strong organization and prioritization skills across multiple customer implementations.
  • Bachelor's degree or equivalent.
  • Bonus skills: basic programming or scripting skills.
  • Bonus skills: data fluency and data management capabilities.
  • Strong presentation skills, especially with executive sponsors.
  • Availability for client and larger team meetings, with up to 5% travel annually.

Benefits

  • Base salary plus variable incentive pay and company equity.
  • Comprehensive medical, vision, and dental insurance.
  • RRSP matching starting from day 1.
  • Generous parental leave.
  • Professional development opportunities through the company’s platform.
  • Unlimited annual PTO, plus 5 sick days and Ontario holidays.
  • Remote-first organization with flexible work hours.
  • Active employee resource groups supporting mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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