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Support Specialist - LATAM | Remote

1 hour, 35 minutes ago
Anywhere
Contract
Junior
Customer Support
Customer and Technical Support
CSS Grafana HTML JavaScript JIRA Python React REST API SQL
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360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 5

Description

  • Provide customer support through tickets, chat, email, and online meetings.
  • Troubleshoot API-related technical issues and help solve customer problems.
  • Liaise with the L2 team to identify and implement solutions.
  • Support partners and clients in navigating the WhatsApp API ecosystem.
  • Communicate and coordinate with Meta representatives when needed.
  • Work closely with EMEA Sales and Account Management teams.
  • Maintain a strong customer-focused support experience across multiple channels.
  • Manage multiple support tasks in a fast-paced environment.

Requirements

  • 2–3 years of experience in support, technical support, or a related role.
  • Interest in moving into a more challenging technical support position.
  • Experience with web development technologies such as HTML, JavaScript, and CSS.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and common support tools such as Slack, Atlassian JIRA, Google Workspace, and Intercom or similar.
  • Fluent English (C1) plus one additional language.
  • Strong troubleshooting, problem-solving, and communication skills.
  • Ability to listen, clarify, empathize, and use appropriate tone and language in customer interactions.
  • Experience with WhatsApp Business API or Meta Graph API is a bonus.
  • Programming experience in SQL, JavaScript, Python, or React is a bonus.
  • Familiarity with logging and monitoring tools such as Grafana is a bonus.
  • People management experience is a bonus.

Benefits

  • Fully remote work from anywhere in the world.
  • Competitive salary package based on experience and fit.
  • Contract-based position.
  • Opportunity to help shape a new industry in business messaging.
  • Work with an experienced entrepreneurial team in a bootstrapped, profitable company.
  • Daily opportunities to learn, grow, and expand your skills.

Interested in this position?

Apply directly on the company website

Apply Now

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