10x Genomics

10x Genomics provides innovative genomics tools that enable researchers to explore single-cell and spatial biology, facilitating groundbreaking discoveries that enhance understanding of health and disease to improve human health outcomes.

Biotechnology

Health Care

1K-5K (1239)

Founded 2012

$243M raised

13 open positions

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Field Service Engineer - Japan

3 months ago

Japan

Senior

Technical Support Engineer

Customer and Technical Support

Linux

Apply Now

10x Genomics

Biotechnology

1K-5K

Founded 2012

$243M raised

View All Jobs 13

Description

Take ownership of assigned service cases and deliver timely, high-quality service resolution.
Provide onsite support to diagnose and repair service issues at customer sites according to contract prioritization.
Perform assembly, disassembly, troubleshooting, and repair of analytical laboratory instruments and equipment.
Carry out electronic, mechanical, pneumatic, electrical, fluidics, and PLC-related repairs.
Test instruments and equipment to the field replaceable unit level and resolve complex technical issues using independent judgment.
Complete required service documentation in line with company policy, cGMP, ISO, and regulatory requirements.
Load and update software, calibrations, preventive maintenance, and pre-staging activities for new equipment.
Monitor parts stock, test equipment, and tool inventory to maintain proper levels and calibration status.
Provide on-the-job training to other Field Service Engineers on preventive maintenance, calibration, and service techniques.
Contribute to the service knowledge base and recommend process improvements to increase service efficiency and customer satisfaction.

Requirements

Bachelor’s degree in Biomedical Engineering, Biomedical Technology, or an equivalent field.
Multi-year experience in the service and repair of analytical laboratory instruments.
Demonstrated ability to work independently and manage multiple priorities.
Understanding of customer experience factors and after-sales service.
Excellent customer-facing communication and interpersonal skills.
Strong collaboration skills in a cross-functional team environment.
Excellent time management skills, including scheduling, prioritization, delegation, and managing competing demands.
Fluent written and spoken Japanese and English.
Ability to travel within the APAC region at least 65% of the time.
Proficiency in Microsoft Suite, especially Excel and PowerPoint, is preferred.
Familiarity with microfluidic systems is preferred.
Experience working with optical systems is preferred.
Working knowledge of the Linux operating system is preferred.

Interested in this position?

Apply directly on the company website

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