RemoteLeaf Logo
Log in Sign up

Field Service Engineer - Japan

1 month, 2 weeks ago
Japan
Senior
Technical Support Engineer
Customer and Technical Support
Linux
Apply Now
10x Genomics

10x Genomics

10x Genomics provides innovative genomics tools that enable researchers to explore single-cell and spatial biology, facilitating groundbreaking discoveries that enhance understanding of health and disease to improve human health outcomes.

Biotechnology
1K-5K
Founded 2012
$243M raised
View All Jobs 15

Description

  • Take ownership of assigned service cases and deliver timely, high-quality service resolution.
  • Provide onsite support to diagnose and repair service issues at customer sites according to contract prioritization.
  • Perform assembly, disassembly, troubleshooting, and repair of analytical laboratory instruments and equipment.
  • Carry out electronic, mechanical, pneumatic, electrical, fluidics, and PLC-related repairs.
  • Test instruments and equipment to the field replaceable unit level and resolve complex technical issues using independent judgment.
  • Complete required service documentation in line with company policy, cGMP, ISO, and regulatory requirements.
  • Load and update software, calibrations, preventive maintenance, and pre-staging activities for new equipment.
  • Monitor parts stock, test equipment, and tool inventory to maintain proper levels and calibration status.
  • Provide on-the-job training to other Field Service Engineers on preventive maintenance, calibration, and service techniques.
  • Contribute to the service knowledge base and recommend process improvements to increase service efficiency and customer satisfaction.

Requirements

  • Bachelor’s degree in Biomedical Engineering, Biomedical Technology, or an equivalent field.
  • Multi-year experience in the service and repair of analytical laboratory instruments.
  • Demonstrated ability to work independently and manage multiple priorities.
  • Understanding of customer experience factors and after-sales service.
  • Excellent customer-facing communication and interpersonal skills.
  • Strong collaboration skills in a cross-functional team environment.
  • Excellent time management skills, including scheduling, prioritization, delegation, and managing competing demands.
  • Fluent written and spoken Japanese and English.
  • Ability to travel within the APAC region at least 65% of the time.
  • Proficiency in Microsoft Suite, especially Excel and PowerPoint, is preferred.
  • Familiarity with microfluidic systems is preferred.
  • Experience working with optical systems is preferred.
  • Working knowledge of the Linux operating system is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GR8 Tech

Senior Payment Support Manager

GR8 Tech 251-1K IT Services

GR8_TECH is hiring a Payment Configuration Specialist to own end-to-end technical setup, validation, and support for merchant payment integrations and cashier configurations across client environments.

Anywhere Full-time Junior Operations Specialist Technical Support Engineer
CI/CD Confluence Git GitLab JIRA JSON PostgreSQL Postman REST API SQL XML
9 hours, 45 minutes ago
Alphasense

Associate, Customer & Product Support

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring an Associate, Customer & Product Support to provide frontline support for its AI-driven market intelligence platform while helping customers, internal teams, and product groups improve the overall user experience.

United Kingdom Full-time Junior Customer Support Technical Support Engineer
9 hours, 45 minutes ago
Distru

Customer Support Technician | REMOTE - Colombia

Distru 11-50 Internet Software & Services

Distru is hiring a remote Customer Support Technician in Colombia to help customers use its cannabis industry ERP platform effectively and stay compliant while supporting customer success across a global team.

Colombia Contract Junior Technical Support Engineer
$18k-$24k
ERP HubSpot Shopify SQL
10 hours ago
Sonatype

Java Product Support Engineer

Sonatype 51-250 Internet Software & Services

Sonatype is hiring a remote Java Product Support Engineer in Colombia to troubleshoot enterprise software issues, support customers, and help improve product reliability across its DevSecOps platform.

Colombia Full-time Junior Technical Support Engineer
Apache AWS Azure Bamboo Bash CI/CD Docker GitHub GitLab HTTP Java JavaScript Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TypeScript Wireshark
10 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers