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Support Engineer

21 hours, 23 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
CRM JavaScript MongoDB PostgreSQL Python
Apply Now
Zuma

Zuma

Zuma is a cutting-edge company that offers an automated sales agent powered by AI and human support to enhance consumer-business interactions. By leveraging AI, ML, and human expertise, Zuma boosts sales conversion rates and support capacity for busine...

Professional Services
11-50
Founded 2021
$7M raised
View All Jobs 2

Description

  • Maintain and troubleshoot the internal customer-onboarding administration tool.
  • Configure and manage customer backend feature flags.
  • Set up and validate API integrations with property management systems and CRMs.
  • Debug integration regressions and resolve existing issues.
  • Maintain and improve integration documentation for easier adoption.
  • Investigate and report basic AI hallucinations and knowledge-base inconsistencies.
  • Collaborate with engineering to automate repetitive work and improve onboarding and support workflows.
  • Work directly with customers to understand needs and occasionally travel to customer offices.

Requirements

  • Basic coding ability in Python or JavaScript for automation and small improvements.
  • Familiarity with MongoDB and/or Postgres databases.
  • Strong understanding of APIs and ability to troubleshoot integration issues.
  • Clear written and verbal communication, including explaining technical issues to non-technical audiences.
  • Strong attention to detail and ability to create clear, efficient process documentation.
  • Ability to work in a fast-changing startup environment, manage shifting priorities, and take on varied responsibilities.
  • Comfort working with legacy code and interacting directly with customers.
  • Experience supporting SaaS or AI-driven platforms (preferred).

Benefits

  • Health, dental, and vision insurance.
  • Gym and workspace stipends.
  • Computer and workspace enhancements.
  • Unlimited PTO.
  • Company off-sites.
  • Significant equity in a venture-backed company.

Interested in this position?

Apply directly on the company website

Apply Now

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