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Senior Program Manager, Partner Services Success Americas

4 weeks, 2 days ago
United States
Full-time
Senior
Program Manager
Project and Program Management
CRM Cybersecurity
Apply Now
Zscaler

Zscaler

Zscaler is a cybersecurity pioneer providing industry-leading CASB and SASE solutions, revolutionizing internet security with a cloud-based platform that protects users worldwide.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 101

Description

  • Drive theater-level execution of partner-led services motions and manage opportunity progression.
  • Inspect active opportunities, identify stalled deals, and surface execution gaps.
  • Establish regional inspection cadences, opportunity review rhythms, and escalation paths.
  • Support strategic partners in building services readiness and moving toward repeatable execution.
  • Build field-facing playbooks, templates, and inspection guides for broader adoption.
  • Serve as the execution and feedback loop between the field and global programs.
  • Coordinate across Partner Programs, Channel, Sales, Services, and Enablement to maintain ownership and operating standards.
  • Track progress on partner readiness and briefings to improve activation and scalability.

Requirements

  • 7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution.
  • Proven ability to work across Sales, Channel, Services, and Partner organizations without direct authority.
  • Strong operational discipline with experience in opportunity inspection, cadence management, and executive-ready reporting.
  • Experience building practical field-facing playbooks, templates, and operating models that support execution at scale.
  • Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders.
  • Comfortable working across time zones as needed.
  • Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions (preferred).
  • Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems (preferred).
  • Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards (preferred).

Benefits

  • Base salary range of $122,500 to $175,000 USD.
  • Base salary is separate from commission, bonus, and equity, if applicable.
  • Various health plans.
  • Time off plans for vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and other employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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