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Director, Product Management, Customer Security Outcomes

2 days, 12 hours ago
United States
Full-time
Executive
Application Security Engineer
Cybersecurity
Generative AI Machine Learning
Apply Now
Zscaler

Zscaler

Zscaler is a cybersecurity pioneer providing industry-leading CASB and SASE solutions, revolutionizing internet security with a cloud-based platform that protects users worldwide.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 102

Description

  • Define and document the vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback.
  • Set customer-driven security operations outcomes and success measures across managed investigation, managed response, threat hunting, and advisory services.
  • Partner with Customer Security Operations and Product teams to implement features that improve security outcomes and operational alignment.
  • Represent Zscaler as a customer-facing thought leader in executive advisory boards and critical incident and escalation management.
  • Collaborate with Product Marketing to position Zscaler as an industry leader in security operations and security outcomes.
  • Own the product vision and strategy for Zscaler Security Operations and ensure services are measurable, scalable, and differentiated.
  • Work at the intersection of customers, security operations experts, and technology to define service delivery standards.

Requirements

  • 8+ years of experience in detection and response with a background in delivering tech-led managed services at scale.
  • Proven operational experience running a Security Operations Center (SOC) with credibility among SOC leaders.
  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within a functional domain.
  • In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies.
  • Demonstrated ability to distill complex situations into data-driven plans.
  • Strong B2B experience within a growth-stage business.
  • Exceptional customer-facing skills.
  • Experience designing strategic product roadmaps that leverage generative AI to automate incident summarization workflows and accelerate customer security outcomes (preferred).
  • Tech-forward expertise with automation, AI, and modern methodologies such as agentic workflows and MCP (preferred).
  • Strong background viewing services through a product lens to influence product management and engineering teams (preferred).

Benefits

  • Base salary range of $199,500 to $285,000 USD.
  • Salary is separate from potential commission, bonus, equity, and benefits.
  • Various health plans.
  • Time off plans for vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and access to Zscaler’s hybrid working model and benefits resources.

Interested in this position?

Apply directly on the company website

Apply Now

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