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Technical Support Engineer (RoR & Go)

4 hours, 15 minutes ago
Mexico, Latin America
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
GCP Go Kubernetes Linux PostgreSQL React Ruby on Rails
Apply Now
Zipdev

Zipdev

Zipdev specializes in connecting businesses with highly skilled remote talent from Latin America, offering a cost-effective solution for hiring software developers and virtual assistants.

Professional Services
51-250
Founded 2014
View All Jobs 24

Description

  • Provide frontline technical support by monitoring and improving SaaS product delivery.
  • Debug and analyze customer issues, then explain findings clearly to customers and internal teams.
  • Identify recurring support trends and drive root-cause resolution.
  • Proactively manage product change scope, delivery, and configuration for customer needs.
  • Assist customers with integrations and deliver well-structured example code.
  • Lead customer communications, set expectations, and meet or exceed SLA commitments.
  • Identify technical requirements, existing configurations, and risks during customer engagements.
  • Investigate technical causes of issues and facilitate product changes when needed.
  • Support releases, deployments, and ongoing maintenance of customer environments.
  • Review and improve product delivery, rollout, and internal process methodologies.

Requirements

  • Relevant tertiary qualification in Computer Science, Software Engineering, IT, Science, or a similar field, or equivalent practical experience.
  • Experience with an object-oriented backend language, with Ruby on Rails or Golang preferred.
  • Strong knowledge of PostgreSQL.
  • Experience with GCP, Linux, containerization, APIs, and integrations.
  • Experience with web applications, especially React.js, is highly valued.
  • Clear spoken and written communication skills with the ability to work professionally with diverse customers and staff.
  • Ability to work independently and collaboratively as part of a team.
  • Strong troubleshooting ability and a proactive, constructively critical mindset.
  • Excellent English communication skills.
  • Currently living in Latin America.
  • Nice to have: Kubernetes, networking including VPNs, monitoring and observability frameworks, and Bash scripting.

Benefits

  • Remote work Monday through Friday, 40 hours per week, with no weekends.
  • 10 business days of vacation per year.
  • 5 national holidays and 5 company holidays per year.
  • Parental leave.
  • Health care reimbursement.
  • Active lifestyle reimbursement.
  • Quarterly home office reimbursement.
  • Payroll deduction purchase plans.
  • Longevity bonus.
  • Continuous learning bonus plus access to training and professional development platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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