RemoteLeaf Logo
Log in Sign up

Senior MSP Engineer

3 hours, 1 minute ago
Philippines
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Asana Azure Cisco Juniper Linux macOS Nagios
Apply Now
Aristo Sourcing

Aristo Sourcing

Aristo Sourcing: Leading outsourcing provider offering skilled virtual assistants to help businesses scale and grow cost-effectively.

Professional Services
11-50
Founded 2014
View All Jobs 14

Description

  • Provide Level 2/3 technical support and remote assistance to Managed Services clients via phone, email, and onsite visits.
  • Diagnose and resolve complex software, hardware, and operating system issues across Windows, Linux, macOS, servers, and workstations.
  • Use RMM tools to proactively monitor systems, analyze issues, and support remote remediation.
  • Troubleshoot and configure VoIP, IPTV, and internet service-related problems.
  • Install, configure, and manage LAN/WAN, WiFi, VLAN, VPN, and site-to-site VPN infrastructure.
  • Work with Unifi/Ubiquiti, Cisco, and Juniper network equipment in office and multi-tenant environments.
  • Administer Google Workspace and Microsoft 365 environments for SMB clients, including client onboarding and migrations.
  • Perform network and security assessments, domain security audits, and implement security policy compliance measures.
  • Document incidents, resolutions, and infrastructure changes in ticketing and documentation systems.
  • Support project management for infrastructure upgrades and Managed Services implementations while mentoring junior helpdesk staff.

Requirements

  • 5+ years of experience in an MSP or IT support environment.
  • Strong Level 3 engineering background with proven technical depth.
  • Demonstrated experience mentoring or leading junior engineers.
  • Solid understanding of cloud platforms, including Google Workspace and Microsoft 365.
  • Proven experience with network setup, configuration, and troubleshooting.
  • Experience delivering onsite technical support to business clients.
  • Strong Level 2/3 troubleshooting skills across Windows, Linux, and macOS environments.
  • Advanced networking knowledge covering LAN/WAN, WiFi, VLANs, VPNs, firewalls, and routing.
  • Hands-on experience with Unifi/Ubiquiti Networks, Cisco, and Juniper switches.
  • Proficiency with RMM tools such as Datto RMM, N-able, Nagios, and Cacti.
  • Experience managing site-to-site VPNs and multi-site network environments.
  • Experience with SMB 1001-aligned security frameworks and conducting security assessments.
  • Strong documentation skills using Autotask, IT Glue, or similar tools.
  • Excellent communication, analytical, problem-solving, prioritization, and workload management skills.
  • Ability to work onsite in Melbourne and perform hands-on technical work.
  • Certification(s) preferred, such as Google Workspace Administration Certification, CompTIA Network+, Security+, CCNA, Microsoft, CCNP, Google Workspace Admin, or Azure.

Benefits

  • Salary range of Php 70,000 per month, negotiable.
  • Fully remote role.
  • Working Philippine hours.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Aspire Software

Technical Lead Customer Support

Aspire Software 251-1K Internet Software & Services

Exeevo is hiring a Technical Lead to oversee operational support for its Microsoft Dynamics 365 CRM platform, coordinating incident resolution, customer reporting, and cross-functional collaboration for life sciences clients.

United Kingdom Portugal Full-time Senior Customer Success Manager Technical Support Engineer
CRM
55 minutes ago
Abnormal AI

L1 Technical Support Engineer

Abnormal AI Internet Software & Services

Abnormal AI is hiring an experienced technical support professional to support enterprise customers using its cloud email and SaaS security platform while resolving complex issues and improving the product experience.

United States Full-time Mid Level Technical Support Engineer
$65k-$94k
Confluence CrowdStrike Cybersecurity GPT JIRA REST API Salesforce Splunk
2 hours, 3 minutes ago
AssetWatch®

Field Service Technician (Chicago, IL)

AssetWatch® 51-250 Construction & Engineering

AssetWatch is hiring a Field Service Flight Technician in Chicago to install, test, service, and support condition-based monitoring solutions at industrial client sites as the company scales its predictive maintenance operations.

United States Full-time Mid Level Technical Support Engineer
2 hours, 4 minutes ago
LocalStack

Support Engineer (L2)

LocalStack 11-50 Internet Software & Services

LocalStack is hiring a technical support specialist to provide L2 support for its cloud development platform, with a primary focus on serving a Brazilian client during BRT hours and helping customers resolve complex production issues.

Brazil Full-time Junior Technical Support Engineer
AWS AWS CDK Azure Bash Docker Git GitHub GitHub Actions GitLab CI Helm Kubernetes Linux LLM macOS PowerShell Pulumi Python Snowflake Terraform
2 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers