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Support Engineer (L2)

3 weeks ago
Brazil
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS AWS CDK Azure Bash Docker Git GitHub GitHub Actions GitLab CI Helm Kubernetes Linux LLM macOS PowerShell Pulumi Python Snowflake Terraform
Apply Now
LocalStack

LocalStack

LocalStack provides a local development and testing environment that emulates over 100 AWS services, enabling developers to build and test cloud applications offline with high fidelity and faster feedback loops, ultimately streamlining the development ...

Internet Software & Services
11-50
Founded 2021
View All Jobs 7

Description

  • Provide reliable L2 support coverage for the Brazilian client Itau during BRT hours as the primary responsibility.
  • Investigate, reproduce, and resolve complex customer issues independently using a range of technologies.
  • Extend support to other Americas-based customers when capacity allows to avoid handover delays.
  • Communicate clearly, empathetically, and professionally with customers in written and verbal interactions.
  • Troubleshoot issues in cloud development, APIs, distributed systems, and cloud-based architectures.
  • Work with logs and debugging tools to identify root causes and validate fixes.
  • Support customers through screen-sharing sessions and live troubleshooting in English and Portuguese.

Requirements

  • 2–4 years of experience in a technical support role.
  • Experience handling complex customer issues in a production environment.
  • Strong background in API design and build.
  • Strong background in debugging distributed systems and cloud-based architectures.
  • Proficiency in at least one major programming language, preferably Python.
  • Knowledge of PowerShell, Bash, or other scripting languages is advantageous.
  • Strong expertise in AWS.
  • Experience with Docker and container networking.
  • Experience with infrastructure-as-code tools such as Terraform, Pulumi, or AWS CDK/SDK.
  • Familiarity with Kubernetes and Helm is advantageous.
  • Familiarity with Azure or other cloud platforms is advantageous.
  • Familiarity with Snowflake is a nice to have.
  • Proficiency with Git and GitHub, including branching and pull requests.
  • Experience with CI/CD pipelines such as GitHub Actions or GitLab CI is advantageous.
  • Strong understanding of Linux, macOS, and Windows.
  • Ability to read and analyse logs to reproduce issues.
  • Familiarity with relational and non-relational database systems.
  • Excellent written communication in English and Portuguese for ticket responses and documentation.
  • Strong verbal communication skills in English and Portuguese for live troubleshooting.
  • Comfort using AI tools such as LLMs, MCPs, and AI-assisted IDEs in a support workflow.
  • Ability to critically evaluate AI-generated output against documentation, logs, and real behaviour.

Benefits

  • Fully remote work.
  • Competitive salary.
  • Annual company retreat.
  • 2 extra company-wide holidays.
  • Friendly and inclusive workplace culture.
  • Community guilds and online company events.

Interested in this position?

Apply directly on the company website

Apply Now

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