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Senior Customer Support Engineer

3 days, 17 hours ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Android Android Studio JIRA Python SIEM Splunk SQL
Apply Now
Zimperium

Zimperium

Mobile Security Solutions | Complete Mobile Security for Apps and Devices Zimperium is the only mobile security platform purpose built for enterprise, securing both mobile devices and applications so they can securely access data. Zimperium is a leadin...

Professional Services
251-1K
Founded 2010
$60M raised
View All Jobs 17

Description

  • Research, diagnose, and resolve customer-reported issues in collaboration with Product, DevOps, QA, and engineering teams.
  • Troubleshoot and debug mobile applications and SaaS-based delivery models.
  • Validate customer-specific fixes and releases with the QA team and develop technical documentation for customer needs.
  • Gather and analyze customer feedback, follow escalation procedures, and create JIRA tickets for engineering.
  • Work closely with customer success, development, and product teams across time zones to address customer issues.
  • Mentor and provide training to new Customer Support Engineers and Partners on relevant product areas.
  • Lead calls with OEM partners to ensure they receive appropriate support for customer issues.
  • Provide usage visibility and reporting to leadership and partners by working with cross-functional teams.
  • Triage issues escalated by Level 1 and Level 2 support and escalate to Engineering with detailed context as needed.

Requirements

  • Master’s Degree in Computer Science, Computer Engineering, or a related field.
  • 2+ years of experience in software development or customer support roles.
  • 2 years of experience using Android Studio to test sample applications.
  • 2 years of experience using SQL and Python to manage and query databases.
  • 1 year of experience designing custom APIs to troubleshoot customer issues.
  • 1 year of experience using SIEM tools, including Splunk.
  • 1 year of experience using MDM solutions such as Microsoft Intune and AirWatch.
  • Ability to telecommute from anywhere in the United States (remote eligibility).

Benefits

  • Salary range: $113,850–$115,875 per year.
  • Full-time role with a standard M-F, 9 a.m. to 5 p.m. schedule.
  • Position is eligible for remote telecommuting from anywhere in the U.S.
  • Role is part of Zimperium’s employee referral program and is eligible for an employee referral incentive.
  • Collaborative cross-functional environment with opportunities to work closely with product, engineering, QA, and partner teams.

Interested in this position?

Apply directly on the company website

Apply Now

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