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Partner Success Manager, Luxury Travel

1 day, 10 hours ago
United States, United Kingdom
Contract
Senior
Account Manager
Customer and Technical Support
Apply Now
Zicasso

Zicasso

Zicasso is an online luxury travel referral service that connects discerning travelers with the top 10% of travel specialists, allowing them to receive customized itineraries tailored to their preferences and needs.

Consumer Services
51-250
Founded 2006
View All Jobs 2

Description

  • Build and manage strong relationships with assigned travel partners to improve sales performance and revenue contribution.
  • Analyze partner sales performance and best practices to identify opportunities for growth.
  • Create and implement tailored coaching plans that improve itinerary quality, conversion rates, and average trip prices.
  • Monitor partner sales metrics and provide data-driven feedback for continuous improvement.
  • Conduct video coaching calls and create monthly action plans for partner development.
  • Lead onboarding and training sessions for new travel specialists on sales strategies and best practices.
  • Design scalable training processes that combine e-learning and personal coaching.
  • Contribute to best practices documentation and maintain the online learning center.
  • Support traveler experience and intervene when needed to resolve traveler-related issues with partners.
  • Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.

Requirements

  • 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel and trip design.
  • Proven background in itinerary creation and high-quality trip planning.
  • Exceptional interpersonal skills and ability to build and maintain professional relationships.
  • Strong verbal and written communication skills in English.
  • Highly organized, detail-oriented, and able to deliver error-free work.
  • Goal-driven, self-disciplined, and able to independently meet or exceed performance targets.
  • Excellent time management skills and ability to balance multiple priorities.
  • Tech-savvy, adaptable, and comfortable learning new software to track team objectives.
  • Proficiency in Google Workspace, including Docs, Sheets, and Slides.
  • Flexibility to work hours that overlap with California time, including occasional meetings outside standard business hours.
  • Experience visiting multiple countries and curiosity about international destinations is highly desirable.
  • Experience in a fast-paced, start-up-like environment is preferred.

Benefits

  • Fully remote work from your home base.
  • Flexible hours that support work-life balance.
  • Annual learning and development budget.
  • Two company-sponsored business trips each year to international destinations.
  • Collaborative culture that values diverse voices and opinions.

Interested in this position?

Apply directly on the company website

Apply Now

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