Senior Manager - Accounts/Sales (Remote First)

1 month ago
Full-time
Lead
Customer and Technical Support
Zensurance

Zensurance

Zensurance is Canada's trusted commercial insurance broker, offering low-cost coverage starting at $19/month. With instant quotes and savings up to 35%, they simplify insurance for small businesses.

Insurance
51-250
Founded 2016
$1M raised

Description

  • Coach and develop Team Leads ("coaching the coach") to elevate management and coaching skills across the Accounts department.
  • Set and raise customer service standards across the Accounts team to improve overall service excellence.
  • Lead operational forums and communications such as Monthly Business Reviews and Town Halls for groups of 50+ to ensure alignment and clarity.
  • Partner with HR to manage performance, including addressing and exiting low performers, and train leads on performance processes.
  • Drive team performance to exceed targets through impactful team meetings, performance plans, and accountability measures.
  • Design and implement upsell and cross-sell campaigns to increase top-line revenue.
  • Own onboarding and training for new hires to ensure successful ramp and consistent service delivery.
  • Lead process improvement and documentation initiatives to enhance customer experience and retention.
  • Map, analyze, and improve the customer journey to increase satisfaction as measured by Net Promoter Score.
  • Foster a culture of continuous learning and empowerment, encouraging teams to take on stretch challenges and develop professionally.

Requirements

  • 4+ years of experience in commercial insurance.
  • 8+ years of experience in an insurance management role.
  • Proven experience as a leader of leaders with a track record of mentoring and developing management-level staff.
  • Strong background in high-level customer service with demonstrated success improving team-wide service metrics.
  • Experience leading teams in a high-velocity, high-ticket, or high-volume service environment and making quick, high-stakes decisions.
  • Proven ability to drive process improvements and deliver growth aligned with business KPIs.
  • Valid RIBO license required.
  • Experience with performance management, including remediation and exits, and training managers on those processes.
  • CIP, CRM, or CAIB designations are preferred (nice-to-have).

Benefits

  • Total cash compensation (including OTE) starting at $117,000 with top earning potential of $142,000 and potential performance-based case incentive awards.
  • Remote-first work setup with flexibility and a home office allowance.
  • Company-provided tech package ("office in a box") to support your workstation.
  • Flexible health and dental plans for families, including mental health support, plus health and personal spending accounts.
  • Parental leave top-up.
  • Education assistance reimbursement for courses, conferences, books, and memberships.
  • Half days before public holidays and regular virtual & in-person team-building events to stay connected.

Interested in this position?

Apply directly on the company website

Apply Now

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