Commercial Insurance Quality Control Advisor (Remote First)

13 hours, 23 minutes ago
Full-time
Junior
Quality Assurance and Testing
Zensurance

Zensurance

Zensurance is Canada's trusted commercial insurance broker, offering low-cost coverage starting at $19/month. With instant quotes and savings up to 35%, they simplify insurance for small businesses.

Insurance
51-200
Founded 2016
$1M raised

Description

  • Audit sales files for adherence to quality and compliance standards.
  • Investigate recurring errors and customer concerns to identify root causes and prevent repeat issues.
  • Track audit metrics and prepare reports on operational patterns, error trends, and improvement opportunities.
  • Create job aids, tip sheets, and reference materials to help brokers avoid common errors.
  • Provide constructive feedback on workflows and maintain documentation as tools and processes change.
  • Partner with Sales, Underwriting, and Product teams to align quality standards, address bottlenecks, and support licensing compliance.
  • Support team learning and high service standards through coaching and quality enablement.

Requirements

  • 2+ years of auditing experience in the commercial insurance industry.
  • RIBO licence or progress toward an industry designation such as CAIB or CIP is a strong asset.
  • Ability to conduct root-cause analysis and address underlying process issues.
  • Experience creating job aids, workflows, or training guides.
  • Ability to review data, identify trends, and translate metrics into actionable insights.
  • Clear, constructive communication with a coaching- and enablement-focused approach.
  • Strong time-management skills and ability to independently manage recurring audit cycles.

Benefits

  • Remote-first work environment.
  • Home office allowance and required technology equipment.
  • Half-days before public holidays and long weekends.
  • Flexible health and dental plans, including mental health support.
  • Health and personal spending accounts.
  • Parental leave top-up.
  • Education reimbursement for courses, conferences, books, and memberships.
  • Virtual and in-person team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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