Commercial Insurance Claims Advisor (Remote First)

1 month ago
Full-time
Junior
Customer and Technical Support
Zensurance

Zensurance

Zensurance is Canada's trusted commercial insurance broker, offering low-cost coverage starting at $19/month. With instant quotes and savings up to 35%, they simplify insurance for small businesses.

Insurance
51-250
Founded 2016
$1M raised

Description

  • Support and advise clients as soon as they report a claim.
  • Provide empathetic, expert guidance to clients who have experienced a loss.
  • Manage and maintain open claims files throughout the claims lifecycle.
  • Serve as the main point of contact for vendors and follow up on unresolved issues or abeyances.
  • Assist with administration and upkeep of the claims document management system.
  • Support the creation and review of internal process flows, job aids, guides, and lesson plans.
  • Advocate for clients during the claims process and escalate issues when necessary.
  • Take a proactive approach to identify and prevent potential claims issues.
  • Work directly with clients, adjusters, and vendors to ensure strong service during difficult situations.

Requirements

  • Valid provincial broker’s license; RIBO preferred.
  • 2+ years of commercial lines insurance experience.
  • 2+ years of direct claims experience.
  • Ability to communicate with clients clearly and simply.
  • Strong empathy and sensitivity for difficult conversations.
  • Strong attention to detail and flexibility when managing multiple clients at once.
  • CRM, CAIB, or CIP designations are an asset.

Benefits

  • Remote-first work setup for added flexibility.
  • Home office allowance.
  • Company-provided technology and equipment through an "office in a box."
  • Half days before public holidays.
  • Flexible health and dental plans for families, including mental health support.
  • Health and personal spending accounts.
  • Parental leave top-up.
  • Education assistance reimbursement for courses, conferences, books, and memberships.

Interested in this position?

Apply directly on the company website

Apply Now

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