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Manager, Solution Engineering

3 weeks ago
United States
Full-time
Lead
Solutions Engineer
Customer and Technical Support
AWS Azure GCP Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 108

Description

  • Define, operationalize, and track team performance indicators and coach the team to meet or exceed targets.
  • Lead the day-to-day operations of the Solution Engineering team and drive accountability and high performance.
  • Hire, mentor, and develop team members through feedback, career planning, and ongoing coaching.
  • Identify skill gaps and deliver coaching on DoiT processes, technical expertise, and sales acumen.
  • Own regional performance, including pipeline contribution, deal progression, and quota attainment.
  • Serve as the primary escalation point for complex technical challenges and critical deal support.
  • Partner with Product and Engineering to represent customer needs and influence roadmap decisions.
  • Maintain deep knowledge of DoiT’s offerings and help the team position and differentiate the solutions effectively.
  • Foster an inclusive team culture by listening to feedback, resolving conflicts, and driving engagement.
  • Oversee full sales cycle execution, including discovery, demonstrations, stakeholder alignment, workshops, technical validation, POVs, and quarterly reporting.

Requirements

  • 5+ years of Solution Engineering leadership experience, or experience in an equivalent space.
  • Hands-on experience with AWS, GCP, or other major public cloud platforms.
  • Experience with FinOps and Kubernetes is a strong advantage.
  • Proven experience leading or managing high-performing technical or pre-sales teams.
  • Strong understanding of performance metrics and the ability to drive accountability and results.
  • Demonstrated ownership with a track record of delivering results and contributing to company success.
  • Strong critical thinking and problem-solving skills for complex challenges.
  • Ability to collaborate effectively across Sales, Product, Engineering, and other cross-functional teams.
  • Excellent verbal and written communication skills in English; additional languages such as Spanish are a plus.
  • Ability to thrive in a fast-paced SaaS environment with a strong learning mindset and adaptability to change.

Benefits

  • Remote work anywhere in the US, with EST preferred.
  • Unlimited vacation.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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