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Global Payroll Operations Manager

1 hour, 3 minutes ago
Sweden, United Kingdom, Estonia, Ireland
Full-time
Senior
Operations Manager
Operations
AWS Azure GCP Generative AI Kubernetes
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Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 103

Description

  • Manage end-to-end global payroll operations across more than 15 countries, including workstreams and payroll schedules.
  • Prepare, analyze, and report payroll forecasts for financial reporting and ad-hoc requests.
  • Reconcile payroll balances to the financial general ledger.
  • Track and report bonus and severance accruals.
  • Procure new vendors and manage existing payroll system relationships, including SLAs and KPIs.
  • Ensure payroll tax compliance, including quarterly and annual filings, amended reports, and business registrations.
  • Manage employee experience for the ESOP program and exercise process, and support implementation of equity management tools.
  • Provide a high-quality service model for employees related to payroll operations.
  • Lead special projects related to payroll operations, compliance, pensions, and insurance enrollments.
  • Serve as the point of contact for contractor costs, invoices, and related questions.
  • Drive payroll innovation and continuous process improvements.

Requirements

  • 7+ years of payroll experience with global payroll exposure.
  • Knowledge or experience with US, EMEA, and other international payroll processes, preferred.
  • Experience leading payroll across multiple geographies with strong local compliance awareness.
  • Experience with HRIS systems and advanced spreadsheet skills.
  • Strong project management skills and exceptional attention to detail.
  • Highly data-driven with the ability to translate big-picture goals into operational execution.
  • Strong understanding of cross-functional dependencies with equity, tax, accounting, FP&A, legal, compensation, and benefits teams.
  • Excellent prioritization skills and the ability to work in a dynamic, rapidly changing environment.
  • Comfort with ambiguity and the judgment to resolve complex issues and influence outcomes.
  • Bachelor's degree in accounting, finance, or a related field, plus relevant experience; MBA is an advantage.

Benefits

  • Unlimited vacation.
  • Flexible working options and a remote-first work setup.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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