Global Payroll Operations Manager

7 hours, 38 minutes ago
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007

Description

  • Manage end-to-end global payroll operations across more than 15 countries and coordinate workstreams and schedules to ensure payroll is prepared on time.
  • Produce payroll forecasts and reporting for financial reporting and ad hoc requests, ensuring accuracy and clear presentation of information.
  • Reconcile payroll activity to the financial general ledger and track bonus and severance accruals.
  • Source new payroll vendors and manage existing vendor relationships, including setting SLAs and KPIs to improve service delivery and efficiency.
  • Oversee payroll tax compliance, including quarterly and annual filings, amended reports, and business registrations.
  • Support employee experience for the ESOP program and exercise process, including implementation of new equity management tools when needed.
  • Provide a high-quality service model for employees and act as a point of contact for contractor costs, invoices, and questions.
  • Lead payroll operations and compliance special projects, along with pension and insurance enrolment projects.
  • Drive payroll innovation and ongoing process improvements.

Requirements

  • 7+ years of payroll experience with global payroll exposure.
  • Knowledge or experience with US, EMEA, and other international payroll processes preferred.
  • Experience managing payroll across multiple geographies with varying local requirements.
  • Experience with HRIS systems and advanced spreadsheet skills.
  • Strong project management skills and exceptional attention to detail.
  • Highly data-driven with the ability to translate high-level goals into operational execution.
  • Strong understanding of cross-functional dependencies across equity, tax, accounting, FP&A, legal, compensation, and benefits.
  • Excellent prioritization skills and the ability to work in a dynamic, rapidly changing environment.
  • Comfort with ambiguity and sound judgment to resolve complex issues and influence outcomes.
  • Bachelor's degree in accounting, finance, or a related field, with relevant experience in a similar role; master's degree in business administration is an advantage.

Benefits

  • Remote work available from the UK, Ireland, Sweden, or Estonia.
  • Unlimited vacation.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

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