Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services

Industrials

5K-10K (5866)

Founded 2007

108 open positions

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Copy of Senior Cloud Architect, Field Engineering (GenAI Focus) - Armenia

1 hour, 26 minutes ago

Sweden, Europe, Middle East, United Kingdom, Estonia, Ireland, Netherlands, Portugal, Israel

Full-time

Senior

AI Engineer

DevOps and Infrastructure

AWS AWS CDK JIRA Kubernetes MLOps OpenSearch

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Zendesk

Professional Services

5K-10K

Founded 2007

View All Jobs 108

Description

Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives.
Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes.
Build, configure, and validate AWS-native AI and data solutions with an emphasis on production-ready architectures and services.
Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts.
Support product adoption by helping customers implement and integrate DoiT products into AI engagements and broader cloud initiatives.
Contribute to new logo acquisition through technical consulting, implementation work, and proof-of-value engagements.
Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value motions.
Strengthen partner leadership by collaborating with AWS partner teams and supporting funded programs.
Identify reusable assets, patterns, and delivery approaches that can be standardized into playbooks and templates.
Partner with cross-functional teams to scope, plan, hand off, and deliver customer engagements effectively.

Requirements

Experience in customer-facing cloud architecture, technical consulting, solutions delivery, or field engineering.
Hands-on experience with AWS in real customer environments.
Working knowledge of modern AI and GenAI architectures on AWS, especially Amazon Bedrock, RAG patterns with vector databases, and agentic AI design patterns.
Familiarity with AWS CDK or similar infrastructure-as-code tools for deploying AI workloads.
Ability to move between technical depth and customer-facing communication with ease.
Experience leading workshops, discovery sessions, implementation activities, or technical POVs.
Strong judgment in ambiguous environments and the ability to simplify, prioritize, and move work forward without heavy process overhead.
Comfort working across sales, delivery, customer success, product, and partner stakeholders.
Ownership mindset with the ability to escalate early, resolve fast, and own outcomes.
Preferred experience delivering GenAI workshops, technical assessments, or customer implementation engagements.
Preferred experience with AWS Migration Acceleration Program (MAP), partner-funded implementation programs, or similar cloud adoption programs.
Preferred experience building reusable technical assets, templates, or playbooks.
Preferred experience with Amazon SageMaker for MLOps, model monitoring, or custom model deployment.
Preferred familiarity with agentic AI frameworks such as AgentCore, Strands, or similar orchestration tools.
Preferred hands-on experience with vector databases such as Aurora pgvector or OpenSearch in production RAG architectures.
AWS cloud certifications are preferred.
Preferred experience with DoiT products, cloud cost optimization, Kubernetes, data engineering, or platform modernization.

Benefits

Remote work based in the UK, Ireland, Estonia, Sweden, the Netherlands, Israel, or as a contractor in Eastern Europe or Portugal.
Unlimited vacation.
Flexible working options.
Health insurance.
Parental leave.
Employee stock option plan.
Home office allowance.
Professional development stipend.

Interested in this position?

Apply directly on the company website

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