Onboarding Specialist - Client Welcome Calls (Healthcare/Mental Health)

10 hours, 45 minutes ago
Part-time
Entry Level
Customer and Technical Support
Zenara

Zenara

Zenara provides a solution that transforms the intake process into an efficient and profitable system for behavioral health, addressing challenges such as delays, fragmented tools, and inadequate preparation for clinicians, ultimately enhancing patient...

Health Care Providers & Services

Description

  • Run scheduled 15-minute video onboarding calls with new users shortly after they sign up.
  • Walk users through a short demo report using provided scripts and talking points.
  • Answer common questions clearly, confidently, and warmly.
  • Flag questions or issues that fall outside your scope and follow provided guidance.
  • Log brief notes after each call.
  • Participate in a brief practice call if shortlisted as part of the hiring process.

Requirements

  • A warm, calm, and clear communication style is the most important qualification.
  • Background in nursing, psychology, social work, or a related field is preferred.
  • Current students in nursing, psychology, social work, or similar fields are welcome.
  • Comfort speaking on video calls with clinicians and other professionals you have just met.
  • Strong spoken English.
  • Reliable availability for scheduled call slots.
  • Comfortable working with a clinical or mental-health-related audience.
  • Able to start immediately.
  • Willing to apply with a short note on your background and proposed rate per call.

Benefits

  • $20 paid per call.
  • Part-time, contract role.
  • Fully remote work.
  • Any timezone is considered.
  • Training is provided before your first call.
  • Immediate start.

Interested in this position?

Apply directly on the company website

Apply Now

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