Professional Learning Operations Manager

3 hours, 8 minutes ago
Full-time
Mid Level
Operations
Zearn

Zearn

Zearn is a nonprofit educational organization dedicated to ensuring every child learns and loves math. Their core product, Zearn Math, is a top-rated K-5 math curriculum that combines personalized digital lessons with daily small group instruction. Zea...

Education Services
51-250
Founded 2012

Description

  • Manage end-to-end facilitator assignments for virtual and onsite professional learning engagements.
  • Balance staffing, scheduling, travel, workload, educator impact, and cost considerations.
  • Coordinate reschedules, cancellations, open dates, and changes to session details.
  • Develop operational plans for multi-session deployments, district partnerships, and peak delivery periods.
  • Communicate staffing decisions, schedule changes, and operational expectations to stakeholders.
  • Track booking patterns, delivery pipelines, facilitator utilization, capacity, and operational constraints.
  • Forecast demand risks and recommend proactive staffing and capacity strategies.
  • Oversee operational rhythms, workflows, systems, controls, and quality checks across a 1,000+ session portfolio.
  • Serve as the escalation point for urgent operational issues and coordinate timely resolutions.
  • Improve workflows through SOPs, lightweight automation, reporting, and process controls.

Requirements

  • 3–5+ years of experience in training operations, learning operations, professional services delivery, workforce scheduling, or a comparable high-volume service environment.
  • Experience managing resource allocation, scheduling matrices, or staffing workflows across virtual and in-person delivery.
  • Experience administering scheduling, training, learning, CRM, or related operational systems.
  • Strong spreadsheet and data-management skills, including identifying exceptions and operational risks.
  • Experience improving manual workflows through automation, system configuration, scripts, AI tools, or similar solutions.
  • Ability to analyze operational data and present clear recommendations to leadership.
  • Strong prioritization and problem-solving skills in dynamic, high-volume environments.
  • Clear, timely, and empathetic communication with facilitators, partners, and internal stakeholders.
  • BA/BS degree or equivalent professional experience.
  • Availability generally aligned with Eastern Time, including early-morning hours; willingness to travel for business and team meetings.

Benefits

  • $70,000–$90,000 annual compensation.
  • Remote work arrangement.
  • Comprehensive medical, dental, and vision insurance.
  • Short- and long-term disability and life insurance.
  • 401(k) matching.
  • Parental leave and generous paid time off.
  • Collaborative culture and opportunity to positively impact millions of children.

Interested in this position?

Apply directly on the company website

Apply Now

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