Director of Group Operations Strategy & Development

2 hours, 46 minutes ago
Full-time
Executive
Project and Program Management
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Define and maintain the Group COO strategy across UK Operations, EU Operations, and Controls.
  • Lead goal-setting and alignment across Group COO sub-functions.
  • Partner with Finance to establish monthly financial reporting, forecasting, and budget oversight.
  • Design and implement a global operating model balancing global efficiency with local market requirements.
  • Own high-impact strategic projects from planning through delivery.
  • Track progress against strategy and communicate updates to executives, the CEO, the PRA 90-Day Plan, and the GCOO Leadership Team.
  • Build relationships and alignment across Customer Operations, EU Operations, Controls, Finance, Technology, and wider Monzo.
  • Establish governance and convert complex priorities into clear, measurable actions.

Requirements

  • Extensive senior strategic experience, ideally in fintech or complex operational environments.
  • Demonstrated success shaping business strategy through structured problem-solving, data, and business insight.
  • Proven ability to turn strategy into executable projects delivered on time and to a high standard.
  • Experience working in highly matrixed environments and influencing teams without direct reporting authority.
  • Ability to translate operational and technical information into clear executive narratives.
  • Experience establishing governance and operating effectively in unstructured environments.
  • Strong financial discipline and analytical skills, including experience partnering with Finance on commercial performance.
  • Experience navigating global and local operating structures across multiple markets.
  • Excellent communication, storytelling, board presentation, and leadership-update skills.

Benefits

  • £112,200–£146,850 salary plus performance-based incentive awards.
  • London-based or distributed UK working with occasional London meetings.
  • MacBook provided to all employees.
  • Additional home-working support for fully remote employees.
  • Additional company benefits available through Monzo’s benefits program.
  • Flexible recruitment process designed to accommodate candidate availability.

Interested in this position?

Apply directly on the company website

Apply Now

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