Director of Implementation and Technical Account Management

7 hours, 46 minutes ago
Full-time
Lead
Project and Program Management

Yuno

Yuno is a payment orchestration and financial infrastructure platform for global businesses. It centralizes payment methods, PSPs, fraud tools, routing, reconciliation, checkout, payouts, and other payment workflows through a single API.

Payment Processing Software
51-200
Founded 2022

Description

  • Define and execute the implementation and technical account management strategy for the team.
  • Hire, consolidate, and oversee technical support cells across strategic territories.
  • Set team objectives and key metrics aligned with business goals.
  • Lead technical discussions with senior leadership on product and technical strategy.
  • Make decisions on incidents, trade-offs, and risk management in line with business strategy.
  • Build and maintain strong customer relationships across multiple regions and time zones.
  • Provide technical advocacy and guidance to help customers plan and build effective solutions.
  • Collaborate with product and development teams to adapt products to customer needs.
  • Monitor customer product integration and ramp-up to ensure successful adoption.
  • Support debugging and troubleshooting when needed through basic coding tasks.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology-focused company.
  • Based in Europe and willing to work across multiple time zones to support global clients.
  • Strong leadership experience managing cross-functional teams.
  • Excellent verbal and written communication skills with technical and non-technical stakeholders.
  • Basic coding skills and a solid understanding of software development processes.
  • Proven ability to manage customer relationships and provide strategic technical guidance.
  • Experience in risk management and making critical business decisions.
  • Proficiency in English is required.
  • Spanish and Portuguese are a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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