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Technical Account Manager, Nordics

2 hours, 29 minutes ago
Denmark
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure Linux
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 142

Description

  • Lead onboarding for new business customers in Denmark, including kickoff meetings, stakeholder introductions, and initial solution architecture planning.
  • Manage a portfolio of strategic customer accounts with a proactive, consultative approach.
  • Conduct health checks, risk assessments, and environment reviews to identify improvement opportunities in customer deployments.
  • Oversee professional services engagements from planning and design through coordination of implementation efforts.
  • Provide input into proposals and Statements of Work (SOW) for new services or projects.
  • Develop project plans, timelines, communication cadences, and resource coordination to keep deployments on track.
  • Act as the primary technical point of contact for customers and quarterback support escalations with Veeam Support and Product teams.
  • Prepare and deliver Quarterly Business Reviews (QBRs) and executive reporting on metrics, support cases, ROI, and business value.
  • Deliver workshops, training sessions, and knowledge transfer to improve customer proficiency with Veeam products.
  • Document customer environments, maintain deployment records, and provide regular status updates to customers and internal stakeholders.
  • Collaborate with Customer Success, Sales, Account Managers, and Professional Services teams to support account health, renewals, and expansion opportunities.
  • Provide feedback to improve Veeam processes, services, products, and TAM methodologies.

Requirements

  • Strong hands-on experience with Veeam’s core products and broad enterprise IT infrastructure knowledge.
  • Experience with data center technologies, including VMware vSphere, Microsoft Hyper-V, Windows, Linux, Ethernet, and Fibre Channel.
  • Experience with storage and backup systems; familiarity with vendors such as EMC, NetApp, IBM, and HP is a plus.
  • Knowledge of cloud platforms and services (IaaS/PaaS) and how they integrate with backup and disaster recovery strategies.
  • Proven experience in IT consulting, systems engineering, or technical project management, preferably in a customer-facing role.
  • Track record of managing multiple projects or accounts simultaneously while coordinating cross-functional teams and deliverables.
  • Excellent communication and interpersonal skills, with the ability to engage technical engineers through CIO-level stakeholders.
  • Degree in a relevant technology field or an equivalent combination of education and experience.
  • Solid understanding of data management, data protection, backup/DR, and business continuity practices.
  • Fluency in Danish and English, both written and spoken, is required.
  • Previous experience as a Technical Account Manager, Customer Success Manager, or Consulting Systems Engineer is a strong plus.
  • Direct experience supporting data backup, disaster recovery, or cloud data management solutions in enterprise environments is a plus.
  • Veeam Certified Architect (VMCA) or vendor certifications in storage, cloud, or security are an asset.
  • Demonstrated strategic planning ability, calm handling of critical escalations, and a proactive mindset focused on continuous learning.

Benefits

  • 30 paid vacation days plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Monthly employer-paid allowance for private healthcare.
  • Monthly private pension allowance based on base salary.
  • Mandatory workers’ compensation and injury insurance.
  • Employer contributions to Danish social security schemes, including ATP, AUB, AES, AFU, maternity leave fund, and more.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and the annual Global Day of Learning.
  • Remote-from-home flexibility in Denmark with travel for onsite customer visits as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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