Strategic Client Success Manager

4 months ago
Full-time
Senior
Customer and Technical Support
Ylopo

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services
51-250
Founded 2013

Description

  • Serve as a trusted advisor to a portfolio of key customers by understanding their objectives, pain points, and goals.
  • Provide ongoing client support throughout the lifecycle to drive adoption, growth, and continued subscription.
  • Translate client strategy into tactical actions and execute regular check-in calls and account reviews.
  • Develop rapport across client teams to uncover business challenges and map Ylopo solutions to those needs.
  • Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and planning.
  • Coordinate with executive leadership, account growth, marketing, and product development to meet account objectives and client expectations.
  • Drive incremental business growth through client advocacy and referenceable initiatives.
  • Collaborate cross-functionally to support high-value accounts and solve complex client challenges.

Requirements

  • 5+ years of customer success management experience.
  • 5+ years of experience within SaaS and enterprise software.
  • Proven track record of driving client retention, adoption, and advocacy.
  • Experience with Salesforce preferred.
  • Strong organizational and project management skills to manage multiple priorities.
  • Excellent communicator with strong listening skills and technical aptitude.
  • Undergraduate degree highly preferred.
  • Understanding of real estate and the real estate profession is a plus.
  • Ability to work fully remote with some small amount of long-distance travel for training, company summits, or client events.

Benefits

  • Starting pay from $70K to $75K plus 30% of base salary OTE bonus depending on experience.
  • Medical, dental, and vision benefits.
  • Paid holidays, vacation, and sick days.
  • 401(k) plan.
  • Paid monthly parking if applicable.
  • Fully remote work arrangement.
  • Team building events, team lunches/happy hours, and company-wide events.
  • Personal development, mentoring, and a supportive environment focused on continuous learning and growth.

Interested in this position?

Apply directly on the company website

Apply Now

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