Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

Industrials

51-250 (224)

Founded 2013

12 open positions

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Strategic Client Success Manager

1 month, 3 weeks ago

Anywhere

Full-time

Junior

Customer Success Manager

Customer and Technical Support

Apply Now

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

51-250

Founded 2013

View All Jobs 12

Description

Manage client relationships within an assigned book of business.
Serve as the primary point of contact for client questions, escalations, and special requests.
Identify and pursue upsell and cross-sell opportunities through strategic client recommendations.
Communicate with clients by phone and email to provide timely, high-level support.
Develop strong client relationships to improve retention and satisfaction.
Troubleshoot and resolve client issues, escalating complex problems when needed.
Collaborate with product support and technical teams to investigate issues and software bugs.
Monitor client health and schedule regular check-in calls to address concerns proactively.
Complete special projects and become a subject matter expert on new product areas.
Collaborate with sales, billing, marketing, international, and technical teams on cross-functional initiatives.

Requirements

Previous experience managing an assigned book of business in customer service, coaching, training, sales, or account management.
Experience making client recommendations that led to upsell and cross-sell opportunities.
Ability to resolve complex issues and requests.
Experience working in a fast-paced, dynamic environment; startup experience is a plus.
Proactive, goal-oriented mindset with consistent work habits and a strong work ethic.
Strong technical, organizational, written, and verbal communication skills.
Ability to multitask, work independently, and meet deadlines.
Strong attention to detail, with a positive and trustworthy demeanor.
Ability to take initiative and see tasks through to completion.
Ability to understand and communicate detailed information about services and systems.
Understanding of real estate and the real estate profession is a plus but not required.
Undergraduate degree preferred.

Benefits

Starting pay from $55K to $70K plus bonus, depending on experience.
Medical, dental, and vision insurance.
Paid holidays, vacation, and sick days.
401(k) retirement plan.
Fully remote work arrangement.
Paid monthly parking if applicable.
Supportive team environment with mentoring and personal development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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