Publisher Operations Analyst

14 hours, 48 minutes ago
Full-time
Mid Level
Customer and Technical Support
Yext

Yext

Yext is a digital presence platform that helps businesses manage their online presence across maps, directories, and apps, driving brand awareness and increasing sales through consistent and engaging customer interactions.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Investigate, escalate, and resolve complex client and publisher issues across a network of more than 200 publishers.
  • Manage publisher escalation paths, operational pipelines, issue trends, and overall operational health.
  • Represent Yext in client- and publisher-facing communications, guiding clients through challenging issues.
  • Prioritize inbound requests, manage tickets, and meet service-level agreements and performance targets.
  • Troubleshoot product and publisher issues by following complex processes and understanding integration nuances.
  • Create and maintain documentation covering publisher functionality, processes, and integration changes.
  • Provide product feedback and collaborate with Product and Engineering on scoping, testing, and implementing features.
  • Maintain category taxonomy and match categories across partner and publisher lists.
  • Manage the outsourced operations team, including daily checks and escalated issue support.
  • Use Excel, SQL, Snowflake, and scripts to audit accounts, evaluate operational health, and resolve issues at scale.

Requirements

  • Bachelor’s degree or equivalent college-level education.
  • Strong attention to detail, problem-solving ability, and eagerness to learn.
  • Ability to work independently and manage time effectively in a fast-paced, multi-priority environment.
  • Excellent organizational, interpersonal, and cross-functional communication skills.
  • Patience and persistence when troubleshooting complex issues.
  • Proficiency with Excel and experience writing SQL queries.
  • Ability to communicate technical issues clearly with internal and external stakeholders.
  • Familiarity with APIs preferred.
  • Basic scripting experience for task automation or data manipulation preferred.
  • Spanish, French, and/or German language proficiency preferred.

Benefits

  • Remote work opportunity.
  • Collaborative team environment with support from colleagues.
  • Positive, team-oriented workplace culture.
  • Opportunities to take ownership and directly influence client experience and product success.
  • Yext is an equal opportunity employer committed to employee growth and reasonable workplace accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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