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Customer Success Manager

1 hour, 26 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 96

Description

  • Serve as a trusted, consultative partner to clients after the sale to ensure they achieve measurable value and success.
  • Maintain deep knowledge of clients’ industries, business goals, and market challenges to provide relevant guidance.
  • Support client onboarding, product implementation, and training to create a smooth customer experience.
  • Proactively monitor client needs, identify issues early, and deliver solutions that improve satisfaction.
  • Collaborate cross-functionally with sales, marketing, product, and technical teams to align on client goals and service delivery.
  • Track client success metrics such as engagement, adoption, renewals, and churn to assess customer health.
  • Identify upsell and cross-sell opportunities by aligning product capabilities with customer needs.
  • Conduct regular business reviews to assess performance, gather feedback, and recommend improvements.
  • Maintain account documentation, including activity records, success plans, and performance summaries.
  • Advocate for clients internally and share feedback to improve products, services, and support.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
  • 3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment.
  • Experience in executive-level communication and senior client-facing relationship management.
  • Proven ability to manage customer relationships and deliver measurable retention and satisfaction results.
  • Strong communication, interpersonal, and presentation skills.
  • Analytical mindset with experience using customer success metrics and tools to measure engagement and performance.
  • Proficiency with CRM and customer success software such as Salesforce, Gainsight, HubSpot, or ChurnZero.
  • Excellent problem-solving skills and ability to anticipate client needs.
  • Strong organizational skills with the ability to manage multiple clients and priorities simultaneously.
  • Collaborative, customer-oriented mindset with a passion for driving client success.

Benefits

  • 100% company-paid medical, dental, and vision coverage.
  • Unlimited Flexible Time Off.
  • Personalized career roadmap for each employee.
  • Training and educational opportunities for professional development.
  • Supportive environment focused on physical, mental, and emotional well-being.
  • Inclusive, collaborative company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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