Collections Specialist

1 hour, 56 minutes ago
Contract
Junior
Customer and Technical Support
Xometry

Xometry

Xometry is a top AI-enabled marketplace for on-demand manufacturing, providing CNC machining, 3D printing, and more. Fast lead times and high-quality custom parts for engineers and designers worldwide.

Industrial Conglomerates
251-1K
Founded 2013

Description

  • Monitor and maintain assigned accounts, including handling customer calls and reconciliations.
  • Lead the debt collection process for assigned customers.
  • Reconcile accounts to collect open balances when needed.
  • Keep detailed notes and records of all communications and actions.
  • Work with sales and other departments to help ensure invoices are paid.
  • Notify sales when accounts are past due or being placed with a collection agency.
  • Set debt collection strategies in collaboration with coworkers.
  • Answer customer questions about billing statements and open invoices.
  • Track payment due dates, send reminders, and update account status after payment.
  • Investigate billing errors and disputes, follow up with customers, and send required paperwork.
  • Escalate relevant issues and negotiate payment plans according to department procedures and supervisor guidance.

Requirements

  • Minimum of 2 years of collections experience.
  • Experience working in a fast-paced, goal-oriented collections environment.
  • Ability to place a high volume of phone calls and follow-up emails to delinquent clients.
  • Excellent organizational skills with timely, accurate system notes and action-item follow-up.
  • Excellent verbal and written communication and follow-up skills.
  • Proficiency with Word, Excel, and Salesforce/CRM.
  • Ability to multitask and make independent decisions.
  • Flexibility to work evenings or weekends as business requires.
  • Ability to establish strong rapport with clients, sales, and other departments.

Benefits

  • Remote work designation (#LI-Remote).
  • Equal opportunity employment regardless of protected status.
  • Participation in E-Verify for U.S.-based roles.
  • Employer support for U.S. work authorization verification after a job offer is accepted.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Accountant, Corporate Accounting (Hybrid in Bangalore)

Smartsheet 1K-5K Internet Software & Services

Smartsheet is hiring a Senior Accountant to join its Corporate Accounting team in India and support monthly close, consolidation, and technical accounting activities for the company’s P&L and balance sheet.

NetSuite
56 minutes ago

Receivables Support Representative (Remote)

Pavago IT Services

Receivables Support Representative at Pavago manages past-due accounts, resolves billing discrepancies, and coordinates payment follow-up in a fast-paced remote role supporting receivables operations.

Salesforce
1 hour, 6 minutes ago

Senior Strategic Accountant

HubSpot 5K-10K Media

HubSpot is hiring a Strategic Accounting Senior to help modernize Finance by leading AI and technology-driven improvements across core accounting processes and supporting system and business change efforts.

Looker NetSuite
1 hour, 11 minutes ago

1072- Auditor

GoFasti 51-250 Internet Software & Services

GoFasti is hiring a part-time remote Auditor in Latin America to support a client’s billing, invoicing, accounting, and cross-border logistics auditing operations.

1 hour, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers