WorldVia

WorldVia specializes in providing personalized travel planning services through a network of over 2,000 experienced travel advisors, helping clients create memorable vacations tailored to their desires for joy, romance, and adventure.

Consumer Services

Consumer Discretionary

11-50 (30)

Founded 2014

7 open positions

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Customer Service Representative - Full Time

1 week, 3 days ago

United States

Full-time

Junior

Customer Support

Customer and Technical Support

CRM

Apply Now

WorldVia

Consumer Services

11-50

Founded 2014

View All Jobs 7

Description

Respond promptly to member inquiries via phone, email, video calls, and live chat.
Guide new members and help them understand programs and resources.
Troubleshoot issues, investigate solutions, and coach members through next steps.
Maintain accurate member records and document solutions in internal systems.
Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries.
Inform members about additional products and services that can help grow their business.
Meet personal and team support quotas and revenue targets.
Champion an outstanding member experience in every interaction.

Requirements

2+ years of customer or client support experience, ideally using CRM or support desk tools.
Strong written and verbal communication skills with an engaging, empathetic approach.
Strong phone skills and active listening abilities.
Ability to adapt communication style to different members and situations.
Resourcefulness, self-management, and strong research skills.
Organizational skills with the ability to multitask, prioritize, and manage time effectively.
High school diploma required.
Availability to work Monday through Friday, 9 AM to 8 PM, and Saturday, 9 AM to 4 PM.
Experience in the travel industry is a plus.

Benefits

Employer-sponsored medical and dental insurance with employee contribution.
Fully funded life insurance equal to 1x salary and long-term disability insurance.
Optional employee-paid vision insurance and short-term disability insurance.
401(k) with up to 4% company match.
Paid time off plus company holidays.
Additional paid time off for your birthday and work anniversary.
Discount travel program.

Interested in this position?

Apply directly on the company website

Apply Now

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