RemoteLeaf Logo
Log in Sign up

People Enablement Team Lead

3 weeks, 5 days ago
Mexico
Contract
Senior
People Operations
HR and Recruiting
LLM
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 71

Description

  • Develop and execute the product knowledge management strategy aligned with business goals and user needs.
  • Own and continuously improve the external Knowledge Center and internal Product Enablement Hub.
  • Create, maintain, and optimize product documentation, training materials, and self-service resources.
  • Structure content for integration with AI-powered knowledge assistants and self-service experiences.
  • Communicate product value propositions, benefits, best practices, and real-world use cases clearly and consistently.
  • Collaborate with Product, Client Success, Onboarding, Support, Sales, and other teams to identify knowledge gaps and improve content quality.
  • Own the product knowledge component of employee onboarding and design structured learning pathways for new hires.
  • Coordinate knowledge releases with product launches and feature updates.
  • Establish governance, editorial guidelines, taxonomy, quality standards, and content review processes.
  • Lead and mentor team members supporting knowledge management and enablement initiatives.

Requirements

  • Bachelor’s degree in English, Communications, Journalism, or a related field.
  • 5+ years of experience in technical writing, editing, proofreading, documentation, or related disciplines.
  • 3+ years of experience in content strategy, adult learning, project management, research, or knowledge management roles.
  • Proven experience leading cross-functional initiatives and collaborating with subject matter experts.
  • Experience managing or mentoring teams within knowledge management, documentation, learning, or enablement functions.
  • Strong expertise with Microsoft Word and proficiency in PowerPoint and Excel.
  • Excellent written and verbal communication skills in English.
  • Strong organizational, project management, and stakeholder management skills.
  • Ability to thrive in fast-paced, collaborative, and evolving environments.
  • Professional proficiency in both English and Spanish (nice to have).
  • Experience working in SaaS, fintech, wealth management, or related industries (nice to have).
  • Knowledge of adult learning principles, instructional design, or learning experience design (nice to have).
  • Experience building knowledge ecosystems for employee enablement and customer education (nice to have).
  • Familiarity with analytics frameworks and tools for measuring content engagement and effectiveness (nice to have).
  • Understanding of AI-powered knowledge systems, chatbots, or large language models (nice to have).
  • Experience establishing governance frameworks for documentation, terminology, taxonomy, and content standards (nice to have).
  • Experience working in global or multicultural organizations (nice to have).

Benefits

  • Compensation in USD.
  • Fully remote work.
  • Career growth opportunities within an international company.
  • Opportunity to lead a high-impact function with visibility across multiple departments.
  • Exposure to a global organization serving sophisticated clients in the wealth technology sector.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Make-A-Wish America

Senior Manager, People Business Partner

Make-A-Wish America 1K-5K Diversified Consumer Services

Make-A-Wish is hiring a Senior Manager, People Business Partner to lead strategic HR support for assigned businesses and help shape a high-performing, inclusive culture that advances the organization’s mission.

United States Full-time Senior People Operations
$86k-$100k
12 hours, 47 minutes ago
The Everway Company

General Application

The Everway Company Internet Software & Services

Everway is hiring for its general application talent pool to support n2y’s mission of creating technology that helps individuals with unique learning needs and those who support them.

United States Full-time Mid Level People Operations
13 hours, 2 minutes ago
Alma

Senior People Operations (Freelance contract)

Alma 251-1K Diversified Financial Services

Alma is hiring a senior People Operations freelance specialist to own HR administration, payroll, systems, and data for its scaling European business.

France Freelance Senior People Operations
$126k-$158k
Looker
13 hours, 2 minutes ago
Vannevar Labs

People Lead

Vannevar Labs 11-50 Aerospace & Defense

Vannevar is hiring its first senior People leader to build the people systems and operational foundation that help the company scale effectively while supporting execution, performance, and growth.

Anywhere Full-time Lead People Operations
13 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers